Startup Jobs
Post a Job
Shipa

Operations Lead

Dubai , United Arab Emirates
full-time

AI overview

Oversee and optimize end-to-end operations for Shipa Ecommerce, focusing on logistics efficiency, process improvement, and team management.

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.

Your Responsibilities:

  • Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
  • Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
  • Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems
  • Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
  • Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
  • Train, and manage delivery associates, drivers, and operations support staff
  • Monitor performance metrics and implement improvement plans
  • Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
  • Ensure compliance with safety, legal, and company standards in all operations
  • Identify operational gaps and lead process improvement initiatives
  • Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

Requirements

Your Qualifications:

  • Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
  • 5–7 years of experience in courier/logistics operations, preferably in the e-commerce sector
  • Familiarity with e-commerce platforms and integration processes
  • Experience with route optimization and fleet management technologies
  • Knowledge of local and regional logistics regulations

Your Competencies:

Technical:

  • E-commerce Platform Proficiency
  • Data Analysis and Reporting
  • Customer Service Management
  • Proficiency in logistics management systems and tools
  • Proven experience in last-mile delivery and hub operations
  • Excellent problem-solving and analytical abilities

Behavioral:

  • Teamwork and Collaboration
  • Strong communication and stakeholder management skill
  • Quality and Results focused
  • Learning Agility
  • Business Acumen
  • Strategic Thinking
  • Adaptability and Flexibility
  • Negotiation and influence
  • Emotional Intelligence
  • Decision Making
Shipa

Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Ecommerce manages e-commerce fulfilment, delivery and returns across the Arabian Gulf for merchants based in the US, EU, Asia and the Middle East. Shipa Delivery provides hassle-free, same-day, next-day and on-demand urban delivery services across the GCC. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa is the innovation arm of Agility, one of the world’s largest logistics providers.

Website LinkedIn
View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Operations Lead Q&A's
Report this job
Apply for this job