Operations Intern (Prácticas Pre-Profesionales)
TLDR
Support investor management systems by ensuring timely ticket responses and maintaining updated investor profiles in a fast-growing FinTech environment.
We’re Hiring: Operations InternBased in Quito, Ecuador | Prácticas Pre-Profesionales |
Hybrid
About UsIndustry FinTech (IFT) is on a mission to modernize and transform the world of private capital markets. Our proprietary platform powers how firms raise capital, engage investors, and manage operations with transparency, compliance, and efficiency. We’re a fast-growing company headquartered in Miami with a global mindset, and we have our second office in Quito, Ecuador.
The Role
As our Operations Intern, you will be at the heart of our ticketing and investor management systems. You will learn how a global fintech operates by managing real-time requests and ensuring our investor profiles are always up to date. This is a "hands-on" role where your accuracy directly impacts the quality of our service.
What You’ll Do
- Ticket Management: Handle and categorize incoming requests via Zendesk, ensuring timely responses and proper flow within our ticketing system.
- Investor Traceability: Summarize closed tickets and create detailed internal notes in Tribexa to maintain a clear history of each investor’s journey.
- Data Integrity: Perform quality checks on investor profiles to ensure all data is consistent and audit-ready.
- Cross-team Collaboration: Work closely with the Operations and Support teams to ensure seamless execution of daily tasks.
What We’re Looking For
- MUST! Fluent English communication (written and spoken) - This position is 100% in English
- Students in their final semesters of Business Administration, Finance or related fields (looking for a long-term career path)
- Comfortable learning tools like Zendesk, ClickUp, and internal CRM platforms
- Exceptional attention to detail and organizational skills
- Strong time management and ability to prioritize multiple projects
- Proficiency in Excel, Google Workspace, and data organization tools
- Analytical mindset and ability to spot inconsistencies or gaps
- Dependable, proactive, and able to follow structured workflows
- Experience in operational or administrative roles in international companies
- Interest in fintech, finance, or process optimization
What You’ll Get- Validation of mandatory pre-professional internship hours
- Direct training from experts in global FinTech and Capital Markets
- Access to real-world data and expert feedback for your graduation project
- Daily shifts designed to respect your university classes and exams
- Top-performing interns are our first choice for full-time Junior roles upon graduation
Ready to Join the IFT Team?We’d love to hear from you! You can apply through one of these ways:
- Send your resume in English to [email protected] with the subject: “Operations Intern – [Your Name]”
- Apply through our hiring platform
- Or apply directly via LinkedIn
Industry FinTech delivers a comprehensive financial technology platform designed to empower entrepreneurs and investment firms in capital raising and investor relations. By combining compliance, marketing, and operational tools, we create transparency and efficiency in private capital markets, enabling businesses to scale more effectively. Our infrastructure supports the financial industry's need for trust and performance, making us a crucial partner for serious capital endeavors.