Operations Executive - Verification & Onboarding
TLDR
Play a critical role in safeguarding users and the platform from fraud and harassment, while enforcing policies and communicating with users and internal teams.
Verification & Onboarding Operations Executive
As Verification & Onboarding Operations executive, you will play a critical role in safeguarding our platform and users from fraud, harassment, and other risks. This role requires keen analytical skills, sound judgment, and the ability to enforce policies while maintaining excellent communication with users and internal teams.
Location - Bangalore
Experience - 1-2 years
Working Days - 5 days (Rotational week off )
CTC - 3-4LPA
Requirements
Key Responsibilities:
- Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies.
- Policy Enforcement: Perform employer verification (KYC, data checks, job hygiene) and take appropriate actions, such as warnings, job removal, account suspensions, or bans, based on policy violations.
- User Communication: Call users/employers to explain KYC requirements and policy violations, clearly explaining the actions taken, and guiding them on how to comply moving forward.
- Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness.
- Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies.
- Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform.
- Performance Excellence: Meet productivity and quality benchmarks set by the management team.
Requirements:
- Bachelor’s degree.
- Experience in trust & safety, content moderation, or risk management is preferred.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication (English & Hindi required) and interpersonal skills, especially when handling a case with users.
- Ability to work independently and make quick, informed decisions under pressure.
- Proficiency in Google Suite/Microsoft Office tools.
Other Details:
- Laptop/Desktop with stable internet required
- Open to Office / Hybrid / WFH
- Immediate joiners preferred
Apna builds a professional networking platform that connects blue-collar job seekers with small and medium-sized businesses across India. Focused on empowering the working class, Apna tackles the challenges of opportunity and skills access, making it a vital resource for millions of job seekers and employers. Its rapid growth and extensive user base highlight its commitment to transforming the job market landscape.