About Our Client
- We are partnering with our client, a leading premium flash sales business operating across Asia, the Middle East, and Australia. The business works directly with luxury brands and official distributors to transform past-season inventory into high-performing, sustainable online sales experiences.
- Sustainability is core to the business, with millions of items redirected from landfill through a circular retail model and ongoing CSR initiatives.
About the Role
- Reporting to the Operations and Marketing Manager, the Omnichannel Operations Executive plays a critical role in the flawless execution of offline pop-up events and selected online sales. This is a hands-on operational role where precision, reliability, and accountability are essential.
- You will progressively take ownership of larger and more complex events as your confidence and expertise grow.
Key Responsibilities
Offline event operations (pop-up sales)
Pre-event preparation
- Prepare and upload stock lists and quota rules into Shopify and internal systems with a high level of accuracy
- Coordinate with brand and logistics partners to ensure timely delivery of stock and furniture to event venues
- Ensure all systems and operational processes are fully prepared ahead of each event
During event
- Receive and verify incoming stock, ensuring full accuracy against delivery documentation
- Own the inbound inventory process for assigned events, from scanning to system entry
- Prepare and communicate inbound reports to brand partners clearly and professionally
- Support the physical setup of events, progressively taking ownership of setup responsibilities
- Assist with testing Shopify POS systems prior to going live
- Provide backend operational support during sales, including inventory and promotion updates
- Support the sales team as required to ensure a smooth customer experience
- Assist with preparing and sharing daily sales reports with brand partners
Post-event
- Own the repacking and outbound inventory process, ensuring zero discrepancies
- Coordinate bump-out logistics and ensure all stock is accurately accounted for
- Liaise with brand partners to communicate outbound reports and resolve any required adjustments
Online event operations (warehouse supervision)
- Travel to warehouses in Western Sydney and occasionally Melbourne to supervise selected online events
- Oversee inbound processes at 3PL warehouses, ensuring accuracy and escalating issues promptly
- Monitor pick and pack processes to ensure compliance with brand requirements and internal standards
- Act as the key liaison between warehouse teams and the e-commerce team
- Support warehouse teams with operational queries and guidance
- Identify and propose process improvements to improve efficiency and accuracy
- Maintain exceptional accuracy across all stock movements
- Build and maintain strong working relationships with 3PL partners
Job Details
- Location: Sydney CBD
- Employment type: Permanent, full-time
- Working arrangement: Hybrid of 4 office days per week
- Start date: ASAP
Requirements
Requirements
- 2 to 3 years’ experience in operations, logistics, supply chain, or inventory management
- Strong background in stock control and inventory accuracy
- Experience working in fast-paced, high-volume environments such as retail, e-commerce, or FMCG
- Proven ability to work under pressure during peak trading or event periods
- Advanced Excel skills are essential
- Comfortable using scanner systems and inventory management software
- Experience with Shopify and Shopify POS systems is advantageous
- Experience working with 3PL warehouse partners is advantageous
- Luxury goods and or cosmetics handling experience is a plus
- Ability to meet the physical demands of the role, including standing for extended periods, moving stock, and working in warehouse environments in line with Australian WHS requirements
- Availability to work long days and occasional weekends during major events
Who You Are
- Extremely detail-oriented, with pride in perfect accuracy
- Reliable and trustworthy, with a strong sense of ownership
- Resilient under pressure, with high stamina during intensive event periods
- Proactive and solution-focused, identifying issues early and proposing improvements
- A clear and confident communicator, comfortable liaising with warehouse teams, logistics partners, and luxury brand stakeholders
Benefits
What’s On Offer
- Exposure to an international e-commerce business and luxury brand portfolio
- A role that directly supports a circular economy and responsible retail
- Exposure to both offline events and online e-commerce operations
- High level of trust, ownership, and autonomy
