Lalamove
Operations Excellence Manager
TLDR
Drive community engagement initiatives and optimize offline operations to enhance driver retention in Lalamove's growing logistics platform.
What you’ll do
Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Thailand.
Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations.
Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”, including vehicle sticker adoption across the driver network.
Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.
Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.
Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.
Support the Driver Operations Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs
What you’ll need
What We Seek
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Leadership skills to deal with a large and diverse Lalamove community.
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Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
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Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
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Data-driven to identify leverages and make the best decisions for the business in every situation.
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Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
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Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
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Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals
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Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
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Knowledge and understanding of mobile and web technologies
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Positive & open-minded, result-oriented with strong business acumen
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Good command of both written and spoken English
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ
ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้
Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.
- Founded
- Founded 2013
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $32M raised