Operations Engineer

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

• System administration of Atlassian Jira Data Center and Confluence Data Center on RHEL
• Support and maintain SharePoint applications on Windows Server
• Execute patching, upgrades, backup/restore operations, and performance tuning
• Troubleshoot complex issues across OS, application, and cloud layers

• Support and maintain applications deployed in Azure and AWS, including serverless, virtual machine, and hybrid architectures
• Perform resource provisioning, configuration, monitoring, and troubleshooting
• Ensure cloud configurations adhere to FedRAMP security and compliance controls
• Assist with automation, cost optimization, and performance improvements across cloud environments

• Support and maintain MS SQL, MySQL, and PostgreSQL databases
• Perform routine database maintenance, backup/restore, performance tuning, and security hardening
• Work with application teams to resolve database-related issues and optimize queries

• Manage and improve CI/CD pipelines using Bamboo and Bitbucket
• Automate operational tasks through scripting and cloud-native tooling
• Collaborate with development and security teams to ensure secure deployment workflows

• Implement and maintain security best practices across cloud and on‑prem systems
• Work within FedRAMP‑regulated environments, ensuring compliance with required controls
• Assist with vulnerability remediation, system hardening, logging, and monitoring
• Support audits, compliance reviews, and evidence gathering

• Track tasks and incidents in Jira
• Maintain documentation, runbooks, and procedures in Confluence
• Participate in incident response, root‑cause analysis, and evening/weekend deployments

Required Qualifications 

• Preferred 3+ years - Experience supporting workloads in Azure and/or AWS
• Strong knowledge of Windows Server and RHEL administration
• 2+ years - Hands‑on experience supporting SharePoint environments
• 4+ years - Experience managing and deploying Java application in Linux. Specific experience with Jira Data Center and Confluence Data Center is a plus
• Proficiency with MS SQL, MySQL, and PostgreSQL
• Familiarity with CI/CD tooling (Bamboo, Bitbucket)
• Scripting experience (Bash, PowerShell, Python, etc.)
• Understanding of network fundamentals, IAM, monitoring, and logging
• Experience working within FedRAMP‑compliant or similar regulated environments
• Hands on creating CSRs, chaining certificates, and configure SSL off-loading

Preferred Qualifications 

• Experience with containerization (Docker, Podman, Kubernetes/ECS/AKS)
• Knowledge of infrastructure-as-code (Terraform, Bicep, CloudFormation)
• Familiarity with serverless architectures (Azure Functions, AWS Lambda)
• Experience with vulnerability management tools and security baselines (CIS, DISA STIG, etc.)
• Exposure to ITIL frameworks (change/incident/problem management)

Soft Skills 

• Strong communication and collaboration skills
• Ability to handle multiple priorities in a dynamic environment
• Analytical mindset with strong troubleshooting skills
• Commitment to clarity, documentation, and secure operations

• Ability to obtain and maintain Federal Government Position of Trust
• Must be a U.S. citizen.
• Must pass a background investigation.

• Bachelor’s degree in Computer Science or Engineering or related field or equivalent experience preferred

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current pay range is: $76,000.00 – $113,000.00

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline and termination.

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