Operations Engineer, Corporate IT

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.   Why is this role important to Field Nation? The Operations Engineer, Corporate IT, is a key member of the Corporate IT team responsible for maintaining the performance, reliability, and security of Field Nation’s corporate technology environment. This role focuses on the day-to-day monitoring and support of IT systems, applications, conferencing equipment, and network infrastructure to ensure seamless operations for all staff. The ideal candidate will bring strong technical troubleshooting skills and hands-on experience with systems management platforms such as Addigy and SureMDM. Responsibilities include resolving help desk tickets via Jira Service Desk, supporting corporate applications like Microsoft 365, Google Workspace, Zoom, Okta, and Slack, and enforcing security best practices across all systems. This role also plays a critical part in IT lifecycle management by preparing, deploying, and decommissioning corporate computer systems. The Operations Engineer, Corporate IT, will work collaboratively with other Corporate IT staff to implement new technologies, drive process improvements, and support scalable, secure IT operations in a hybrid work environment. What you’ll do: What you’ll need:

Experience: 

3+ years of experience in IT operations, systems administration, or a similar role.

Technical Skills:

Strong technical troubleshooting skills in hardware, software, and network connectivity. 

Hands-on experience with systems management platforms (e.g., Addigy, SureMDM).

Proficiency in administering corporate applications such as Microsoft 365, Google Workspace, and Okta to do tasks such as password and MFA resets, assigning licensing, and group assignments.

Familiarity with help desk ticketing systems (e.g., Jira Service Desk).

Understanding of network infrastructure and conferencing equipment.

Security: 

Knowledge of IT security best practices and policies.

Other:

Collaborative mindset with strong communication skills.

Ability to work in and support a hybrid work environment.

Educational Requirement: Working Hours:

Rotation basis, Monday to Friday

Salary Range:

BDT 55,000 - 70,000 (Monthly)

Why we think you'll love it here:

At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.

 

1. Compensation & Financial Rewards

Because hard work should feel like winning.

Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!

Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).

Referral Bonus – Incentives for successful employee referrals.

Gratuity – Honoring your long-term dedication

Leave Encashment – Opportunity to encash unused annual leave balance at year-end.

2. Health & Wellness

Your body, mind, and family matter.

Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).

Gym Membership – Stay fit, active, and energized.

3. Daily Operations & Office Perks

Complimentary Lunch / Dinner – Because good work needs good food.

Unlimited Tea & Coffee – Keep the energy flowing.

Transportation – Helping you get to work hassle-free.

Mobile Data Allowance – Allowances to ensure connectivity.

4. Professional Development

Career Development Budget – Dedicated funds for professional learning and growth.

5. Culture, Events & Time Off

Fostering work-life balance and strong team connections.

Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.

Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.

Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. 

Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.

Leave Benefits:

Maternity Leave

Paternity Leave

Hajj/Umrah Leave

Paid Time Off  – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.