Operations Driver Success Specialist-Skroutz Last Mile(ODSS 1225)

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

How you will contribute to SLM's vision

We're on the lookout for a dynamic Operations Driver Success Specialist to strengthen our Operations teams in the Athens Area. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment.
As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.

What you will be doing

• Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc)
• Assist in the warehouse traffic management plan and execution
• Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)

Requirements

Your Skills & Experience

Experience

• Bachelor's degree in Business Administration or a related field
• Experience in a fast-paced working environment
• Familiarity with business software applications (e.g. Google Suite)
• Previous experience in Logistics or Operations is considered a strong plus

Skills

• Excellent communication skills
• High bar for accuracy and detail
• Sense of ownership and autonomy
• Strong multitasking and time-management skills
• Teamwork
• Above all, a genuine passion for delivering unparalleled experiences to our customers

Benefits

What's it like to work at Skroutz Last Mile

• Competitive full-time salary
• Working with top-notch and fun people
• Career Development Opportunities
• Culture of unity
• Private Medical Plan
• Access to vast technological features
• Extra paid time off
• Opportunities to grow with us
• Free Skroutz Plus subscription

Our Values

• Maintain a user-centric approach and a desire to amaze
• Own it
• Be results driven
• See cars, not horses
• Set big goals, take small steps and act now
• Embrace humility, honesty and helpfulness and assume good intentions
• Have fun