Salary: Circa £130,000 + £20,000 Bonus
Benefits: Performance-based bonus + Car Allowance + Private Healthcare + 23 Days Holiday (rising to 28 with service) plus 8 Days Bank Holiday + Growth Opportunities + Free lunch on a Friday + Fruit, snacks & hot drinks every day + Access to Employee Assistance Line
Location: Kent (HQ) with Multi-Site Travel Required
Hours: Monday – Friday | Full-Time
We are partnering with a market-leading specialist hire business that is experiencing phenomenal growth and seeking a high-calibre Operations Director to help scale its operations and drive strategic transformation.
This is an exciting opportunity to join a dynamic, values-led organisation where you will have the autonomy, investment, and leadership backing to turbocharge growth, optimise operational performance, and lead large-scale transformation projects.
If you thrive in a fast-paced, agile environment and want to be part of a business that truly values innovation, operational excellence, and people development, this is the role for you!
Why This Opportunity?
This isn’t just another Operations Director role. This is an opportunity to:
The Role
As Operations Director, you will take full ownership of multi-site warehouse, logistics, and fulfilment operations, ensuring that the business scales efficiently while maintaining exceptional service levels.
You will work closely with the CEO, Board, and Leadership Team, spearheading operational transformation, digitalisation, and process automation, and leading a major site relocation project as part of the company’s growth strategy.
Key Responsibilities:
✔ Lead and optimise multi-site warehouse, logistics, and fulfilment centre operations
✔ Implement ERP and data-driven strategies to enhance operational efficiencies
✔ Drive continuous improvement initiatives, embedding best-in-class systems and processes
✔ Manage and develop high-performing teams, fostering a culture of accountability and excellence
✔ Oversee a major site relocation project, ensuring seamless transition and scalability
✔ Enhance stock, inventory, and fulfilment processes to maximise efficiency
✔ Collaborate with the CEO & Board to execute long-term operational strategy
✔ Champion health & safety, ESG compliance, and operational sustainability
Requirements
This role is ideal for a strategic and hands-on leader with a strong background in scaling multi-site operations. You should be commercially astute, data-driven, and a people-first leader who thrives in a fast-growth, agile environment.
What You’ll Need to Succeed:
✔ Proven leadership as an Operations Director or Head of Operations within a £75m+ revenue business
✔ Strong background in warehouse, logistics, and multi-site operations, ideally in hire-related industries (e.g. construction, heavy industry, oil & gas, food)
✔ Data-driven mindset – ability to drive efficiencies using ERP systems and analytics
✔ Experience in on-site project delivery teams & subcontractor management
✔ Continuous improvement champion – process automation & transformation expertise
✔ Strong leadership skills – a people-focused approach with a passion for talent development
✔ Ability to execute major infrastructure projects, such as site relocation and expansion
Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Director Q&A's