WHAT YOU’LL DO
Deeply understand Service Excellence processes and systems to identify inefficiencies, bottlenecks, and gaps.
Use data-driven insights to diagnose issues and develop structured, practical solutions that enhance efficiency and completeness, including investigating cases and interviewing service teams.
Clearly document and communicate findings and recommendations to support continuous improvement initiatives and contribute to strategic decision-making.
Manage stakeholders to ensure accountability and follow-through on key actions.
Monitor developed solutions, building frameworks and reporting mechanisms that enable the business to operate with clarity and speed.
WHO YOU ARE
3+ years of experience in operations, analytics, or a related field, preferably in a fast-paced environment.
A fast learner, able to quickly understand processes and identify improvement opportunities to drive efficiency and better experience for our customers and partners.
Comfortable working with data to uncover insights and develop recommendations, with knowledge of BI tools, such as Looker, Power BI or others (including creating and updating dashboards, etc) and SQL querying.
A structured, proactive, and results-oriented mindset.
Collaborative, resourceful, and confident in challenging assumptions constructively.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
