MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and a pylon technological partner for banking, public sectors and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Operations Coordinator to support and maintain the portfolio of products, such us: cash dispense machines (ATM’s), electronic parcel lockers, cash management machines, as described below:

Key Responsibilities

Service Ticket Management:

Monitor and handle incoming service requests for equipment repairs and field interventions due to malfunctions or failures.
Register service requests in the internal ERP system and ensure accurate documentation.

Coordination & Support:

Collaborate with the technical servicing team to ensure efficient daily management of the product fleet (e.g., ATM network, cash management machines, etc.).
Act as a liaison between external service partners and internal technicians to facilitate smooth execution of interventions.
Track and oversee the planning and progress of support activities, ensuring timely updates to field technicians via email, phone, or video calls.

Technical Troubleshooting:

Assist in diagnosing and troubleshooting electronic systems and subsystems in a controlled lab environment.
Identify unrepairable equipment and escalate as necessary.
Support computer hardware troubleshooting and software updates, following documented instructions or guidance from senior technical personnel.

Expertise & Training:

Serve as the subject matter expert on the operation, capabilities, and maintenance of assigned electronic equipment.
Provide operational training to supervisors and field technicians when necessary.

Maintenance & Process Improvement:

Follow standardized maintenance procedures and ensure required parts and tools are available for efficient repairs.
Identify recurring field maintenance or operational issues and recommend improvements to streamline processes and enhance efficiency.

Requirements

Technical diploma in a relevant field.
1-2 years of experience in Operations, IT support, or Technical Help Desk functions. (Experience in help desk services, large-scale customer support, or back-office technical support is a plus.)
Prior experience in technical rollouts is preferred.
Proficiency in Microsoft Office tools and ERP/ticketing systems.
Strong written and verbal English communication skills.
Ability to communicate effectively with peers, supervisors, and customers.
Willingness to travel for training purposes or work where Mellon Albania operates.
Must hold a valid driver’s license with a clean driving record.

Soft Skills

Excellent communication skills (both verbal and written).
Strong customer service orientation and ability to manage client expectations.
Analytical and problem-solving mindset.
Attention to detail and commitment to quality service delivery.
Leadership potential with a proactive and team-oriented attitude.
Ability to work under pressure while maintaining a positive and solution-driven approach.

Benefits

Opportunities to evolve into an international hyper-technological working environment
A people-oriented organization which fosters professional growth
Competitive salary
Training and development opportunities