Operations Coordinator

Who you’ll be working with

Our mission is to streamline and enhance our operational processes to ensure efficiency and effectiveness. With a presence in four global offices, we emphasize collaboration and integration to deliver outstanding results. Join us in optimizing our operations and contributing to our success.

What you’ll be doing

• Analyze operational processes, workflows, and systems to identify areas for improvement and increased efficiency.
• Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, including process automation/elimination.
• Collaborate with various departments to gather data, understand operational needs, and provide actionable insights.
• Develop and implement process improvements and optimization strategies.
• Monitor key performance indicators (KPIs) and generate regular reports to track operational performance.
• Conduct cost-benefit analyses to support decision-making and identify cost-saving opportunities. 
• Assist in the development and maintenance of operational policies and procedures.
• Work closely with the IT department to ensure systems and tools support operational needs and enhancements.
• Provide support and training to staff on new processes and systems.
• Stay current on industry trends and best practices to continuously improve our operations.

What you’ll need to be successful (Requirements)

• 3–5 years of experience in business operations, process coordination, or a related role.
• Strong organizational skills and attention to detail.
• Lean Six Sigma certification is desirable.
• Experience in an IT services company/agency is a huge advantage.
• Ability to work cross-functionally and communicate effectively with teams.
• Comfortable using tools like Excel, Google Sheets, project trackers, and dashboards.
• Familiarity with workflow/process documentation and SOP creation.
• A proactive mindset with a passion for improving how things work.
• Ability to manage multiple priorities in a fast-paced environment.
• Exposure to project management or process improvement tools is a plus (e.g., Notion, Jira, Trello, Asana, etc.)
• A collaborative attitude and willingness to support team initiatives wherever needed.

Need another reason to hit the “apply” button?

• Codal is a global agency with over 250 employees, and offices in the US, UK, Canada and India 
• We are a BigCommerce Partner and have won the Partner of the year award twice (most recently this past year).
• We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work.
• Company sponsored lunch every Wednesday.
• Health Insurance: Comprehensive medical coverage for employees and their dependents
• Maternity/Paternity Leave: Additional time off and support for new parents
• Professional Development: Opportunities for training, workshops, conferences to enhance employees' skills and knowledge
• Accidental Insurance