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Casa

Operations Coordinator

Denver , United States

AI overview

Assist in seamless delivery of onboarding packages and support business operations within a finance team, while managing logistics and inventory tasks.

About Casa
Meet Casa, the leading bitcoin security company that offers members unparalleled control over their digital wealth. Our team combines deep security expertise, human-centered design, and exceptional customer service to empower our members and build lifelong relationships with them.

Who we’re looking for
We’re looking for our next Operations Coordinator to join our Finance and Operations team. In this contract role, you'll be instrumental in ensuring seamless delivery of our onboarding packages to our customers and providing key support to our business operations. You will be reporting to our Operations Associate.

Compensation

  • $25-$30/hour

Time Commitment

  • 10-15hrs (2-3 days) per week in our Denver, CO Office, plus:
    • Winter Holiday coverage (days between Christmas and New Years)
    • Coverage while Operations team is out of office
    • Daily coverage from January 12-16

Your Team

  • Emma Senn - Operations Associate
  • Pallavi Sud - VP of Finance

What you’ll do: 

  • Shipping & Logistics. You’ll be assisting with our shipping & logistics process from end-to-end. You will ensure that we ship in a timely manner, and that our packages delight our customers. 
    • You will assist with tracking packages and ensuring that they arrive without delay. When a package is delayed, you will be expected to communicate with the Client Services team so that they can inform our clients of the situation.
    • You will update package status in our internal tools (admin dashboard and CRM) to make sure our Client Services team and clients are aware of the status of their packages (Shipped, Delayed, Delivered, etc.)
  • Inventory Management. You will assist the Operations team in managing inventory. This will include assessing quality, counting and updating inventory records, and notifying the Operations team when we need to place new inventory orders.

Our ideal candidate:

  • Is based in Denver, CO or is able to commute to our Denver office 2-3x per week.
  • Has a valid Driver’s license: applicants will be subject to a background check that includes a screening of motor vehicle records.
  • Is willing to drive their personal vehicle to and from the office and post office to drop-off packages.
  • Is able to lift heavy boxes of up to 50 pounds.
  • Notices small details and balances intuitive and logical organization. 
  • Is able to maintain a high level of confidentiality and care while handling sensitive materials and customer information.
  • Has experience with data management and analysis tools, such as Google Sheets or Microsoft Excel.
  • Has excellent communication and interpersonal skills.
  • Bonus: you are passionate about bitcoin and are excited to work in the crypto industry!
Casa

We help people take control of their digital wealth. Casa was founded to help people own, secure, and manage their private keys safely and easily – without worry if they’re doing it right. We help people secure their digital wealth with more than one private key. That means making a single mistake doesn’t result in lost funds. We’re excited to be the first company to provide a simple, secure way to store both BTC and ETH using multisig in one product. Casa members can choose from a range of security levels — from a simple mobile wallet to a high-security vault. As time goes on, the use of private keys will become more widespread. We envision a future where private keys will secure everything important to us: money, identity, communications, and personal data. We are excited to continue our journey toward a world where people can take back control of their money, savings, and digital lives, and we appreciate all of the Casa members, teammates, and supporters who continue to make our work possible.

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Salary
$25 – $30 per hour
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