Operations Coordinator

Job Title: Operations Coordinator

Organization: Action Against Hunger Canada / Action contre la Faim Canada

Report To: Finance and Administration Director

Location: Toronto, ON (Hybrid)

Job Type: Full-time, 6-month contract with a possibility of extension.

Start Date: March 2026

Work Hours: 37.5 hours per week. *(Flexibility is required to work outside regular office hours if needed.)

Salary: CAD 45K – 53K

ABOUT ACTION AGAINST HUNGER

Founded in 1979, Action Against Hunger is a global humanitarian organization that takes decisive action against the causes and effects of hunger. Our mission is to save the lives of severely malnourished children while helping communities become self-sufficient. Recognized as a world leader in the fight against malnutrition, Action Against Hunger has pursued its vision of a world without hunger for almost four decades, combating hunger in emergency situations of conflict, natural disasters, and chronic food insecurity. With more than 6,000 staff in nearly 50 countries, our programs in nutrition, food security, livelihoods, water, sanitation, and hygiene reach more than 20 million people each year.

ABOUT ACTION AGAINST HUNGER CANADA

With an annual budget of $35 million and a staff strength of nearly 35 people, Action Against Hunger Canada (est. in 2006) works tirelessly in the fight against hunger globally through our specialized nutrition technical programs that build the knowledge and skills of nutrition and public health professionals worldwide for the detection, treatment and prevention of malnutrition.  We are a leading recipient of funding from Global Affairs Canada (GAC) and advocate for changes to policy and practice in support of better nutrition and increased food security. Our collaborative programmatic model brings together communities, civil society, government, and the international assistance community to work jointly on fundamental public health issues that contribute to hunger in this world. 

Our leading-edge programs have been built on the foundations of technical excellence, rigour and innovative practice over many years.  We are experts in nutrition information systems, emergency nutrition and gender equality.  Action Against Hunger Canada plays a hosting role to two significant global programs (SMART and the Global Nutrition Cluster Operations Team Programme Support) that provide guidance, tools and training in the areas of nutrition data collection and analysis and best practices for emergency nutrition service delivery for hundreds of Governments, civil society organizations and international organizations worldwide.  Our programs support the capacity of public health professionals who deliver lifesaving and long-term initiatives in communities globally. We also work towards sustainable, transformative health system strengthening in all our efforts to ensure a long-lasting impact together with our partners, including members of the Humanitarian Coalition. As a member of the Action Against Hunger International Network, we also provide a range of technical support for the mainstreaming of gender equality across our programs and operations worldwide. Our commitments towards a gender transformative approach are integrated into our core health programming and our technical support to our International Network. 

To learn more about Action Against Hunger, visit our website at www.actionagainsthunger.ca

ABOUT THE ROLE

The Operations Coordinator is responsible for providing procurement, logistics, and administrative support to the organization, ensuring all activities comply with applicable organizational and donor policies, standards, and procedures.

JOB RESPONSIBILITIES

Procurement – 60%

• Support the Finance and Administration Director in providing procurement guidance and advice to personnel in line with the organizational procurement policies, guidelines, standards, processes, and procedures.
• Respond to and manage the requests for procurement of goods and services.
• Assist in reviewing Terms of Reference (ToR), Requests for Proposal (RFP), and Requests for Quotation (RFQ) for service contracts, repeat purchases, and framework agreements to ensure they are prepared in accordance with organizational templates and standards, and flag any issues for review by the Finance and Administration Director.
• Support the planning and organization of national and international tenders, and assist in publishing invitations to bid (ITB) for proposals and/or quotations on relevant platforms.
• Assist in reviewing procurement requests to check that all required information and supporting documentation is complete, and flag any potential issues, including possible conflicts of interest, for review by the Finance and Administration Director.
• Facilitate the administrative aspects of supplier and service provider evaluation, screening, and selection, working in collaboration with procurement requestors, ensuring all documentation is prepared in line with applicable organizational rules.
• Maintain a roster of vetted suppliers and service providers, and provide procurement requestors with information from the roster to support their sourcing decisions.
• Provide relevant colleagues with updates on the status of procurement requests and the progress made against them.
• Respond to inquiries from potential suppliers and service providers during the tender, RFP, or RFQ processes, and manage the organization’s procurement email account.
• Conduct background and reference checks for prospective suppliers and service providers, share findings with managers for operational review, and ensure documentation is ready for the Finance and Administration Director’s approval.
• Draft service contracts, framework agreements, purchase/repeat/blanket orders, and statements of work in collaboration with procurement requestors, suppliers, and service providers.
• Draft amendments to procurement contracts to ensure continuity of services and/or supplies, and prepare them for review and approval by the relevant parties.
• Ensure the timely receipt of invoices from suppliers and service providers, review them for accuracy (i.e., dates, type of services and goods provided, amounts due, payment deadlines, purchase order numbers, etc.) and process them in line with the applicable organizational procedures.
• Ensure all the procurement requests, processes and procedures are duly recorded, documented and organized with an effectively structured filing system, and are made available to the relevant parties.
• Identify and report any supplier or service provider non-compliance with organizational procurement procedures, standards, and requirements to the Finance and Administration Director for appropriate follow-up or corrective action.

Travel and Administrative Support – 40%

• Provide administrative and logistical support in planning and managing travel for contractors engaged in service delivery, including booking transport and accommodation, preparing travel advances and expense reports, and ensuring compliance with organizational policies and procedures.
• Facilitate the planning and logistics of workshops and events, including venue reservations, catering, accommodation, and transportation arrangements.
• Coordinate operational tasks such as office logistics, supplies, equipment, and general administrative support, ensuring compliance with organizational policies and procedures.
• Assist the Finance Department with administrative tasks, ensuring proper documentation for audit purposes and smooth operational support.

Organizational Values

• Uphold, promote, and embody the organizational values through actions, decisions, and interactions.

Code of Conduct

• Respect, promote, and follow the rules of professional conduct and ethics as outlined in the Action Against Hunger’s Code of Conduct.
• If holding a supervisory position, set an example of professional conduct and ethical behaviour, ensure compliance of individuals under your supervision with the Code of Conduct and enforce it as necessary.

Safeguarding

• Comply with the Action Against Hunger International Safeguarding Policy and participate in mandatory Safeguarding training(s), as assigned by the organization.
• Contribute to the implementation of the International Safeguarding Policy within the scope of your responsibilities and performance areas.
• Conduct yourself according to the standards of the International Safeguarding Policy when carrying out your responsibilities or when interacting with populations we serve (e.g., children, at-risk adults).
• Remain alert and responsive to any Safeguarding risks, acquire relevant knowledge and skills to be able to promote strong Safeguarding practices, raise concerns, and/or report incidents.

Gender Equality

• Comply with the Action Against Hunger Gender Equality Policy and participate in mandatory gender-related trainings, as assigned by the organization.
• Contribute to the implementation of the Gender Equality policy within the scope of your responsibilities and performance areas.
• Demonstrate commitment to gender equality principles to assist the organization in creating an enabling environment for gender equality, achieving its gender-transformative objectives, and promoting a feminist leadership approach.

Requirements

CORE COMPETENCIES

• Collaboration: Collaboration involves effectively working with others, being a team player, and enhancing the quality of work by contributing effectively to others' efforts. It entails fostering cooperation and partnerships among individuals and groups, both within and outside the organization. Collaboration is the mindset of "What’s in it for the team and the organization?" versus "What’s in it for me?”.
• Communication: Communication is the ability to convey and receive information clearly and effectively with the consideration of the audience and their points of view. It includes active listening and employing tact and diplomacy in all forms of communication, whether verbally or in writing, to transmit ideas and information effectively and ensure comprehension by the intended audience.
• Flexibility and Adaptability: Flexibility and Adaptability is the ability to swiftly adapt one's behaviour to meet the evolving demands of a dynamic work environment. It involves recognizing and valuing diverse and conflicting perspectives, adjusting one's approach as circumstances evolve, and embracing changes in organizational or job requirements with ease.
• Initiative: Initiative is the ability to assess situations, address conflicts, and proactively act on future opportunities or problems. It is the strong inclination toward taking action and actively engaging in tasks rather than merely contemplating them.
• Integrity and Trust: Integrity and Trust is the demonstration of respect, honesty, and transparency in all interactions to earn and maintain credibility and confidence. It entails a commitment to being reliable and accountable for own words and actions.

QUALIFICATIONS AND EXPERIENCE

• University degree in a related field.
• Minimum of 2 years’ professional experience in procurement, logistics, supply chain management, human resources, project administration, or another relevant field.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

• Good understanding of procurement, logistics, and administrative processes, preferably within the humanitarian or development sector.
• Strong analytical, organizational, prioritization, and coordination skills, with keen attention to detail.
• Ability to work independently and under tight deadlines.
• Strong communication and interpersonal skills.
• Fluency in written and oral English (knowledge of French, Arabic, or Spanish is an asset).
• Demonstrated commitment to Safeguarding and Gender Equality.
• Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint); familiarity with procurement or accounting software is an asset.

WORK CONDITIONS

• Office setting or work from home.
• Required to be seated whilst completing computer and desk-based tasks for long periods.
• Occasional domestic and international travel.

At Action Against Hunger Canada, we are dedicated to cultivating a diverse and inclusive workplace. We actively welcome applications from individuals from BIPOC communities, LGBTQ2S+ communities, persons with disabilities, and other equity-deserving groups. If you are invited to proceed with the selection process, please inform our human resources representative of any accommodation or special measures you may require.

Action Against Hunger Canada is committed to promoting the well-being of people around the world and focuses its efforts on saving lives through the elimination of hunger. To that end, we uphold the principles of Independence, Neutrality, Non-discrimination, Unrestricted Access to Humanitarian Assistance, Professionalism, and Transparency in all our operations. We have ZERO TOLERANCE towards any behaviour violating our Code of Conduct, including workplace violence, harassment, sexual harassment, any form of exploitation or abuse, corruption, fraud, and any behaviour lacking integrity.

Action Against Hunger Canada is committed to safeguarding children and adults in the communities where we work. Our safeguarding commitment is to ensure that children and adults are protected from both deliberate and unintentional harm or abuse caused by Action Against Hunger Canada staff, including the Prevention from Sexual Exploitation and Abuse (PSEA).

In an effort to safeguard children and adults in communities that we work with, our offers of employment and volunteering are conditional on successfully clearing background checks that may include, but are not limited to, criminal record, vulnerable sector, and employment reference checks. Additionally, Action Against Hunger Canada participates in the Inter-Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers regarding any findings of sexual exploitation, abuse, and/or harassment during your tenure, as well as any ongoing investigations at the time of your departure. By submitting an application, you confirm your understanding and acceptance of these background checks and provide your consent for the collection and disclosure of your personal information for the purpose of these background checks.

If you are interested in this position, please apply online by March 5, 2026:

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

If you are invited to a virtual interview, please be advised that it will be recorded for note-taking purposes only using Metaview AI. The recording will be securely stored for a maximum of six (6) months to allow us to respond to any candidate access, deletion, or fairness-related requests, after which it will be permanently deleted.

Metaview AI does not use your data for AI model training and does not provide Action Against Hunger Canada with any automated decisions, evaluations, or candidate recommendations. All candidate evaluations and hiring decisions are made exclusively by our human interviewing panel.

Should you have any questions or requests regarding your personal data or the use of artificial intelligence technology by our organization, please reach out to your recruiter or interviewer.

For Metaview AI’s Privacy and Security overview, please click here:

https://support.metaview.ai/account-management/privacy-and-security/overview

Benefits

• Vacation: 1-2 years: 3 weeks, 2-4 years: 4 weeks, 5+ years: 5 weeks
• Comprehensive Health Insurance Plan (after 3 months of employment)
• Retirement Savings Plan (after 1 year of employment)
• 13 paid holidays per year
• Paid time off (Personal and Sick Days)