Operations Associate

AI overview

Manage day-to-day operations and oversee the settlement process, improving client experience and ensuring compliance in a dynamic financial services environment.

Job Description:

The Operations Associate will manage day-to-day operations, including overseeing the settlement process, monitoring operational risks, and contributing to the Operations team of our Australian business. Key responsibilities include:

Collaborate with customer service and internal teams to resolve issues, reduce client complaints, and improve overall client experience.
Respond to client enquiries and provide accurate, timely explanations regarding account, transaction, and operational matters.
Support corporate actions processing, including dividends, splits, rights issues, and other entitlement events.
Assist in account maintenance, and account closure processes, including required documentation checks.
Support compliance and risk management activities, including internal investigations, audits, and regulatory reporting.
Monitor and escalate operational exceptions, system issues, or potential risks in a timely manner.
Maintain accurate operational records and contribute to the development and upkeep of SOPs and internal controls.

Requirements

Minimum 1~2 years of experience in Operations/Settlement/Remittance gained in financial or brokerage firms, or crypto related context is highly desired;
Degree holder in Finance, Accounting or related disciplines:
Sound knowledge of the relevant rules and regulations of ASIC and AUSTRAC;
Self-motivated, with a good analytical mindset and ability to work under pressure;
Excellent presentation and problem solving skills;
Good command of written and spoken English and Chinese is a plus;
Proficient in Excel, Access and Microsoft Office Suite.