Operations Associate, Livery & Black Car

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

About the Team

The Luxury & Livery team leads the strategy, operations, and growth of Lyft's premium offerings within the rideshare ecosystem. Our team ensures that high-quality professional drivers and vehicles are consistently available across key markets, providing reliably excellent service to riders. We're deeply rooted in data and on-the-ground insights to ensure every improvement benefits drivers, riders, and our third-party supply partners alike.

About the Role

We're looking for a quick, hardworking Operations Associate who is eager to learn and grow with our Livery & Black Car Operations team. You'll be responsible for managing relationships with fleet partners in key regions, supporting owner-operators on our platform, and solving problems for the livery driver community. This role is critical to driving growth in Lyft's Black & Black SUV segments by enhancing the experience of millions of riders and drivers.

Responsibilities:

• Own end-to-end livery fleet onboarding in multiple markets or for multiple large fleets
• Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners
• Manage day-to-day relationships with fleet partners across key regions, serving as their primary point of contact
• Support initiatives for owner-operators, ensuring their success on the Lyft platform
• Ensure fleet compliance with regulatory requirements in multiple markets
• Develop strong partnerships with local fleets and owner-operators by promptly addressing inquiries, collecting feedback, and identifying pain points or inefficiencies to escalate when appropriate
• Provide clear communication and education to fleet partners and owner-operators both one-on-one and in group settings
• Maintain accurate data entry and documentation for all fleet operations and partner interactions
• Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs as needed
• Be adaptable and thrive in a fast-paced, ever-changing environment

Experience:

• Bachelor's degree or equivalent relevant work experience
• 1-2+ years of experience in operations, customer service, account management, or related fields
• Strong problem-solving skills with the ability to tackle tough business challenges quickly, creatively, and effectively while gaining stakeholder buy-in
• Proven ability to prioritize multiple competing tasks and projects by assessing urgency and importance
• High energy with an outgoing personality—you enjoy building relationships and working with people
• Excellent verbal and written communication skills with extreme attention to detail
• Ability to take direction and feedback, and proactively seek support to successfully complete tasks and projects
• Proficiency with G Suite tools (Gmail, Google Docs, Google Sheets)
• Comfortable with technology and able to learn new systems quickly
• Basic SQL skills preferred but not required
• Nice to have: Experience in the livery, black car, fleet management, or transportation industry with existing industry connections

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is fully remote in Dallas, candidates for this role must be based in the Dallas metro area. #Remote

The expected base pay range for this position in the Dallas area is $19.55 - $24.44, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.