Operations Associate (Intern)

About US

Parcelly is one of the leading technology companies in the logistics industry specialising in multi-vendor, multi-label parcel shop and micro-depot technology #FirstMile #LastMile #Logistics #Ecommerce

With more than 4,500 parcel shops (Parcelly stations) in over 180 cities, we have been ensuring several million successful parcel collections and returns in the UK, Ireland and Germany since 2014.

We are seeking an motivated and detail-oriented Operations Associate (Intern) to join our Operations team and support our 2025 programs.

Are you a student or a recent graduate student looking for hands-on experience and are you eager to learn more? If so, we need you at Parcelly. This role directly contributes to improved customer satisfaction, operational efficiency and working closely with both internal and external stakeholders.

The internship will focus on managing and maintaining operational excellence, specifically through supporting project coordination, and driving process improvements. This is an exciting opportunity to gain hands-on experience in a dynamic, fast-paced environment while working on impactful projects.

Roles & Responsibilities

  • Work with cross-functional teams to gather and implement feedback on content improvements.
  • Assist in measuring and continuously improving merchant scan compliance across all Key Accounts. 
  • Assist in tracking performance indicators (e.g., escalation volumes, resolution times).
  • Support the team in analyzing data for efficiency improvements and generating actionable insights.
  • Fulfil any other roles and outputs that are either implied or not specified here, the business might require that.
  • Interim support to and external queries regarding the Parcelly App and second-line support (post-self help) to IT troubleshooting

Requirements

  • Strong written and verbal communication skills 
  • Passion for business, tech, logistics or ecommerce 
  • Organised, diligent and hard-working 
  • Proficiency in Saas applications, e.g. Microsoft Office Applications
  • Ability to analyze data and make informed decisions
  • 4 days work from office and up to 1 day work from home
  • Minimum contract length: 9 months

Benefits

  • Parcelly offers a modern work environment with the ability to work remotely (subject to business requirements).
  • Modern facilities and top equipment 
  • The best serviced office spaces available (e.g. WeWork, Work.Life)
  • Compensation up to GBP 25,000 for the right candidate

ONLINE SHOPPING HOW IT SHOULD BE Parcelly is the UK’s first and most advanced network of carrier and retailer agnostic Pick-up and Drop-off locations. Our core belief is that receiving, returning, and sending parcels should be convenient, efficient, simple, and above all Sustainable. MISSIONLaunched in 2014, we’re on a mission to transform first- and last-mile delivery through innovative technology solutions. We enable consumers to have full control over their online orders, resolve the issue of failed deliveries and reduce the environmental impact associated with failed delivery attempts and traffic congestion. We also help stakeholders along the entire supply chain to streamline fulfillment processes, speed up delivery cycles, facilitate reverse logistics and ultimately improve customer experience and satisfaction.PARCELLY IN A NUTSHELLWith a dedicated team across 3 offices in London and Frankfurt today, Parcelly converts redundant space in local shops and private households into carrier and retailer agnostic parcel storage. Our nationwide on-demand network of Parcelly business partners is dynamically managed and empowered through smart technology that allows anyone, anywhere, and at any time to access, manage and monetise on redundant space – for items as small as keys or as large as a pallet. Parcelly’s service is available to consumers through a mobile app and integrated with an ever-growing list of exciting retail and logistics brands. BRILLIANT PEOPLEParcelly is all about people. Our growing team of parcel enthusiasts strives to be the best through hard work, dedication, and team spirit, with a commitment to transform an entire industry through service quality, innovative technology, and thought leadership. Our values hold us accountable to be the very best company we can be. If you’re enthusiastic and self-motivated, we want to hear from you! AWARDED AND RECOGNISED MORE THAN 17 TIMESParcelly is at the forefront of innovation and progress in the Retail technology and Logistics industry. As UK's first carrier agnostic Omnichannel logistics start-up, we are immensely proud to have received recognition in areas such as technology, industry innovation, thought leadership, service quality, and sustainability

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Salary
£25,000 per year
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