Operations Associate

We’re looking for an Operations Associate to manage support requests from Sales and Customer Success teams and to process improvements linked to these queries. You will be part of the Revenue Operations and Go-to-Market Strategy team which plays an important role in driving sustainability impact at scale, creating value for our customers and cultivating world class talent. This is achieved by working closely with all levels in the company to help in defining and driving forward strategic, operational and organizational improvements at Ecovadis.

Responsibilities: 

Customer Operational Management

• Collaborate with and support Account Managers and/or Customer Success Coordinators to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers 
• Manage a combination of customer facing and non-customer facing operational responsibilities
• Operational responsibilities examples include: Platform creation, specific reports, Back Office support, preparation of data analysis, preparation and/or delivery of presentations both independently and/or as support to the Account Managers and/or Customer Success Coordinators
• Establish and maintain customer relationships both proactively and reactively (for example, responding to incoming requests, resolving user issues, documenting actions) 
• Support and build (indirectly) advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer
   

Technical & Project Management 

• Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality (e.g. Coordination of the Shared Service Team requests and their efficient delivery)
• Lead and/or contribute to customer focused projects
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.

• Degree preferably in Business/Management/Communication (Any other relevant degree will also be considered). Fresh Graduates will be considered.
• Excellent attention to detail and conscientious approach to quality.
• Ability to prioritize work in a busy environment, keeping colleagues up to date with the status of projects.
• Excellent computer skills with a good working knowledge of Microsoft Office, especially Excel (Vlookup, Pivot Table etc) PowerPoints, internet and email are essential.
• Excellent communication skills in English is mandatory (written and spoken), French is a plus.
• Resourceful, using problem solving, troubleshooting and strong analytical skills.
• Ability to adapt in an international and multicultural environment.
• Self-driven, results oriented and team player.

Location: Ebene, Mauritius

Starting date: Asap

Position: Permanent contract (After successful 6 months probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

• Support with all the necessary office and IT equipment

• Flexible working hours

• Wellness allowance for mental and physical wellbeing

• Access to professional mental health support

• Referral bonus policy

• Learning and development 

• Sustainability events and community involvement

• Peer recognition program

• Employee-led resource groups

• Travel/Vacation Grant allowance

• Transportation and Parking Allowance

• Annual performance bonus

• Remote work from abroad policy

• Career Growth Management 

• Hybrid work organization (from the office or from home)

• Pension contributions and optional private health coverage

• Internet and electricity bill allowance 

• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).