Operations Associate

💪🏽 What will you do?

We are seeking a dynamic and adaptable Operations Associate to join our team and play a critical role in streamlining processes and building scalable runbooks in our fast-paced startup environment. The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication (written and verbal) abilities. As an Operations Associate, you will collaborate with cross-functional teams to optimize processes, execute on defined projects, and ensure operational efficiency and alignment with company objectives.

• Ability to adapt to changing processes quickly and thrive in ambiguity 
• Capability to identify gaps in processes or breakdowns in cross-functional collaboration
• Operates with the highest attention to detail and efficiency
• Clear and effective written and verbal communication with cross-functional teams and leadership team
• Collaborate with senior team members and cross functional teams to execute on analyzed data to derive insights and inform decision-making
• Efficiently manage projects and tasks to support operational objectives
• Familiarity with relevant operations management tools and platforms

⚡️ You'd be a great fit if you are:

• Experience in High-Growth Startups, payroll startup or experience with HRIS systems is a plus
• Familiar with queue-based workflows
• Growth mindset: see something, say something 
• Bias to action: we want Cocoons to see a process and say: this can be better!
• You have experience with leave of absence in a multistate capacity
• Empathy for the leave experience and intricacies of the steps involved 
• Proficiency in data analysis tools such as Metabase, Gsheets/Excel, Hubspot

📈 On the job you will focus on:

• Continuous Optimization and Improvement Initiatives
• Efficiency and Innovation
• Positive Customer Experiences
• Contribution to Company Growth

🎁 Some benefits you can expect as a part of the Cocoon team:

• Competitive salary and equity
• Medical, dental, and vision insurance coverage
• Unlimited vacation and sick time
• Professional development budget
• Office setup and wellness stipends

The base salary for this role is $75,000 with equity as part of the final package.

At Cocoon, we believe that diversity, equity, inclusion, and belonging (DEIB) serve as the foundation for a successful team, product, and community. We’re committed to building a company where everyone can bring their authentic selves to work and be set up for success. Creating a diverse, equitable, and inclusive workforce requires ongoing effort and attention. We are committed to cultivating space for feedback and expanding our understanding of DEIB as our community grows.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on February 1, 2024.

Please see the independent bias audit report covering our use of Covey here.