Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.
We are looking for a full-time Operations Associate who will contribute to the ongoing development and improvement of sales and marketing processes, systems, data, and decision-making. You will play an integral role in customer lifecycle tracking, CRM management, data entry, and cross-functional project management. This is a great opportunity for a motivated individual to gain exposure in a fast-paced technology sales and marketing environment. For this role, we are looking for someone located within the U.S.
RESPONSIBILITIES
- Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy
- Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations
- Review and staging of marketing communications, and support for marketing events
- Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.)
- Supporting daily, weekly, and monthly reporting and data auditing tasks
- Maintaining documentation for Sales and Marketing Operations processes
- Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments
WHAT YOU BRING TO BITWARDEN
- 1-3 years of experience in Sales or Marketing Operations
- 1-3 years CRM administration experience (HubSpot strongly preferred)
- Experience leveraging data to improve processes
- Ability to absorb new knowledge on a daily basis
- Ability to multitask and complete projects in an expeditious and comprehensive manner
- Ability to clearly communicate and work well with others
- Ability to understand tools: databases, order entry, Stripe, Excel
- Experience interacting with software vendors (product evaluations, relationship management)
- Willingness to support AI agent and workflow development
- Possess an upbeat attitude
- Self-motivated and willing to learn
- Exceptional written and verbal communication skills
- Detail-oriented
- Strong time management and organization skills
- Ability to understand and work in the following applications/platforms: G Suite, MS Excel, Asana, Ninetailed/Contentful, and HubSpot
WHAT TO EXPECT IN THE INTERVIEW PROCESS
- Meeting with our Recruiting team
- Interview with the Head of Sales Operations
- Interview with the Head of Growth Marketing & Operations
- Interview with Operations Colleagues
- Interview with the Chief Sales Officer
- Reference Checks
A FEW REASONS TO WORK WITH US
- The Bitwarden user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
- Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
- We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
- Learn and grow. Take on new challenges with the support of your team.
In the United States, the starting base compensation range for this role is $60,000 - $80,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.
