BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

This is an onsite role for an Operations Specialist in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. Essential duties and responsibilities include, but are not limited to:

Responsibilities

Responsible for administration and operational support of all accounts under administration
Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients
Middle office operations for trade settlements, ensuring the timely and accurate confirmation, matching, and lifecycle management of trades.
Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation
Perform system testing, identify discrepancies in data, and assist in implementing system enhancements
Provide operational support for customer support for banking transactions
Provide timely and accurate responses to both internal & external requests for information
Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Operations
Exemplify a willingness to take on other responsibilities as needed by our Management Team

Requirements

Highly effective verbal and written communication
Attention to detail and a commitment to constant improvement
Highly organized with work tools like emails, spreadsheets, databases
Extremely high sense of urgency when servicing external and internal clients
Analytical skills, positive attitude, active listening and problem-solving skills
Ability to prioritize tasks, multi-task, and meet deadlines
A team player with strong judgment and decision making skills

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits:

Competitive base salary, bonus and stock options
100% company paid health insurance for employee and dependents
Fully sponsored work visas
Paid parental leave, Paid vacation
Paid lunches and snacks
Great colleagues and inspiring startup environment
*Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Operations Associate

TLDR

Benefits