Get to know Visual Components
Visual Components is a software company with a global footprint. We are here to help teams who are building tomorrow’s manufacturing find the fastest way from the concept to reality. With our inclusive and easy to use tools companies can test their ideas in a virtual environment and get proof of concept before making the investment decisions.
With Visual Components software, you can design production lines, simulate and analyze production flow, perform virtual commissioning projects, and use offline robot programming (OLP) software. Our solution is used by over 2400 pioneers worldwide and the tool scales from small local manufacturers to global automotive corporations. Our interfaces are visual, user-friendly and robust which makes us simple, fun, and easy to use.
Our Headquarters is in Espoo, Finland and we have offices in US, Germany, and Japan. Our global partner network and team of over 24 nationalities make Visual Components a truly international company.
The role and the team
We are looking for an Operations and quality specialist to strengthen our Quality Assurance team. This is an ideal role for someone who enjoys solving problems, working with technology, and helping customers succeed.
In this role, you will support our global users with licensing and ensure they can get the most out of our software. You will help customers and partners globally through a ticketing system. You will also work closely with our QA and Development teams to improve the licensing system quality and customer experience, helping us reduce recurring issues and build a smoother journey for customers in the future.
If you are curious, tech-savvy problem solver, and enjoy learning new systems, this could be the perfect position for you.
Your impact
- Help customers with license activation, configuration, troubleshooting, and general license-related questions
- Provide technical support (ticketing system, email, calls, screen-sharing) in a clear and friendly way
- Investigate issues root causes, identify patterns and prevent recurring licensing issues in collaboration with QA and Development team
- Test, refine and help prioritize customer reported licensing issues by participating in the Scrum process
- Work with tools such as Deskpro, Salesforce, Azure DevOps, VMware, and our proprietary licensing systems
The skills you will bring
- A natural interest in IT, software, and problem-solving
- Ability to understand technical issues and explain them clearly to users
- Comfortable taking remote support calls and guiding customers step-by-step
- Strong communication skills in English, both verbal and written
- Computer-savvy mindset; you pick up new systems quickly and are comfortable working with desktop operating systems
- IT-related education or studies are considered a plus, but not required
- A proactive, curious attitude and willingness to learn
Perks of joining us
- Competitive salary
- The opportunity to further develop and expand your skills and make an impact on the digitalization of manufacturing
- Flexible working hours and remote work
- An employer who supports in various life situations
- Safe and stable workplace
- Skilled co-workers and a supporting supervisor
- Low hierarchy and flexible and relaxed organizational culture
- Comprehensive personnel benefits, e.g., learning platforms, extensive occupational health care and health insurance, lunch benefit, sport & cultural benefit vouchers
At Visual Components, our most valuable assets are our employees. We treat everyone with honesty and transparency, help each other and do our work with passion. We also enjoy spending time together even after work. Pool tournaments, game nights, office breakfasts and after works and sports activities are part of our life as a team.
How to apply
Please send your application in English via the form on our career page. We cannot accept applications sent to us via email or private messages due to the GDPR. We will hire a person as soon as we find the right candidate
Next steps with us
- Application screening is within 3-4 weeks after the application
- Online introductory call with our Talent Acquisition Specialist
- Online interview with our specialists
- Final interview with the team
Hiring manager
If you have any questions about the recruitment process, please, contact Engineering Lead Pyry Glasin via email
[email protected]
