Tyler Technologies
Operations Analyst - Professional Services
TLDR
Support operational activities within the Professional Services PMO, ensuring accuracy and compliance in software implementation and delivery projects.
Candidates must be local to Troy, MI
The Operations Analyst supports the operational activities of the Professional Services Project Management Office (PMO) within the Public Safety division. This role provides internal operational support for software implementation and delivery projects, ensuring accuracy, consistency, and compliance across project setup, financial processes, and lifecycle governance. The Operations Analyst maintains critical project data, supports billing and revenue processes, and contributes to operational quality and efficiency across the Professional Services organization.
Responsibilities
Project Setup and Lifecycle Administration
- Create and update project records, contracts, and amendments within Tyler’s Professional Services Automation (PSA) solution.
- Maintain professional services backlogs, forecasts, and resource‑aligned project data.
- Ensure completeness and accuracy of project attributes, schedules, and system configurations across operational systems.
- Maintain and update knowledge items, process documentation, and internal operational records within the PSA and supporting tools.
Billing and Financial Operations
- Validate project setup and billing schedules in Tyler’s billing/ERP system.
- Initiate client billing in accordance with contract terms and revenue recognition policies.
Process and document change orders, coordinating updates across the PSA, billing systems, and financial stakeholders. - Support accurate revenue recognition through ongoing audits, discrepancy resolution, and collaboration with Finance and Accounting teams.
Governance, Auditing, and Compliance
- Perform periodic project audits to ensure data integrity, billing readiness, operational compliance, and adherence to PMO standards.
- Run contract audit reports, analyze exceptions, identify root causes, and coordinate corrective actions.
- Administer the internal non‑bill process, ensuring all required documentation and approvals are completed.
- Conduct project closeout activities, including validation of deliverables, documentation, and financial completion.
Operational Support and Continuous Improvement
- Serve as a resource for project managers and delivery teams regarding PSA workflows, system usage, project setup, and operational policies.
- Support continuous improvement initiatives focused on operational efficiency, system utilization, process quality, and governance.
- Assist in developing operational dashboards, metrics, and scheduled reporting as required by leadership.
- Participate in PMO governance activities, internal controls, and compliance efforts.
Knowledge, Skills, and Abilities
- Solid understanding of project financial processes including billing, revenue recognition, and contract management.
- High level of accuracy and attention to detail in data entry, validation, and documentation.
- Analytical and problem‑solving ability sufficient to interpret data, investigate discrepancies, and recommend solutions.
- Ability to manage multiple priorities and deadlines in a dynamic environment.
- Effective written and verbal communication skills for collaboration across teams.
- Ability to learn and navigate Professional Services Automation, billing, and operational systems.
Qualifications
- Bachelor’s degree in business or related field or equivalent work experience in project support role, business analysis, or administrative and client support.
- Proficiency with Microsoft Office 365 tools, including Excel, Word, SharePoint, Outlook, and Teams.
- Experience with project accounting, professional services operations, or PMO functions preferred.
- Experience using PSA solutions, ERP systems, and/or billing platforms preferred.
Working Relationships
This position works closely with Project Managers, Professional Services leadership, Finance and Accounting, Sales Operations and Contract Management, and PMO stakeholders and internal delivery teams.
Working Conditions
Work is performed in a professional office environment with extensive use of business applications and collaboration tools. Collaboration with cross‑functional teams is frequent, and workload fluctuations may occur due to billing cycles, audits, and project demand.
Tyler Technologies builds comprehensive software solutions tailored for local governments and public sector organizations. Our services enhance operational efficiency, enabling government agencies to manage their functions more effectively. With a focus on client relationships, we align our solutions with the unique needs of governmental and educational institutions.
Operations Analyst