About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Work Description/Responsibilities
● Opportunity to work on industry-leading payment products with banks and financial institutions.
● Responsible for handling day to day business operations on merchant and 3rd party payouts.
● Monitor transaction success rates and work with external and internal stakeholders to identify gaps and improve performance
● Regularly analyze data and use insights from the analysis to bring about enhancements in products as well as improvement in processes and success rates
● Work actively with product & engineering teams on key project implementation
● Own the resolution process for pending/failed transactions working with merchant, finance, tech and partner bank teams.
● Responsible for the management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must
● Promptly handle customer and merchant side escalations. Agile execution working with external/internal partners is required.
● Work closely with the finance team to drive reconciliations, receivables/payables and execute required corrections
● Develop in-depth domain knowledge of technical systems, API integrations and ecosystem-wide developments. Able to address queries, data requirements and escalations from different stakeholders.
Ideal candidate for this role should:
● Have 1-5 years of relevant experience
● Be agile and highly collaborative and be able to adapt to changing requirements
● Strong analytical acumen,problem solving and communication skills
● Be highly data-driven. Proficient knowledge of Excel and some knowledge of SQL would bepreferred
● Customer first attitude; always on toes to lessen pain points of customers
● Strongly focused on execution.
● Thrive in a collaborative work environment
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Analyst Q&A's