Operations Analyst

Job Description  

The Operations Analyst is responsible for driving meaningful change in the business by performing thoughtful analyses of our operational processes, generating creative strategic initiatives, and support for compensation programs within the organization. This role combines analytical skills with administrative responsibilities to ensure that compensation and commission plans are aligned with the organization’s strategic objectives and operational needs  

Your Focus:   

• Provide Worldwide Sales, Customer Success & Services with operational support through analyses including but not limited to forecasting, margin optimization, pricing, and worldwide selling patterns 

• Partner with Human Resources and IT to ensure new employees are set up in Salesforce, Clari and Xactly  

• Collaborate with sales leadership and operations teams to establish and distribute sales quotas, participate in rolling out new compensation plans at the start of each fiscal year, including plan and systems design, training, and updating policies and processes  

• Support quarterly close processes by validating operational inputs, reconciling sales performance against targets, and preparing KPI and metric deliverables, including quarterly operational dashboards, attainment summaries, and close-out reporting packets 

• Maintain the integrity of Salesforce data by performing regular audits, monitoring data input, and ensuring data accuracy  

• Generate and present regular reports on commission payouts, performance metrics, and trends  

• Understand basic booking/order processing issues related to license, services and maintenance  

• Develop relationships and processes with Sales, Consulting, HR, Finance and Operations to execute the operational priorities  

Qualifications  

• Bachelor's degree, preferably operations, engineering, finance, economics, or other analytical field 1-2 years of related experience  

• Robust analytical skill-set, Excel proficiency required, experience with Strategy or other BI tools not required but a positive    

• Deadline driven, self-motivated, organized and able to multi-task  

• Solid team player with ability to influence   

• Strong verbal, written and presentation skills are important  

• Experience and familiarity of the business intelligence analytics industry a positive  

• Experience with Xactly or comparable compensation management software a positive    

• Strong business acumen and understanding of operational and financial reporting methods.