Operations Analyst, Growth

What happens between when a customer clicks "Buy" and the order shows up and when the order arrives at your doorstep? How does a product made in Asia find its way efficiently to our U.S. warehouse? If you're passionate about the behind-the-scenes of e-commerce and thrive in a fast-paced, collaborative environment, we invite you to apply. Join our team as an Operations Analyst, Growth and play a key role in delivering the seamless experience our customers love.  

In this role, you will support day- to- day operations and champion process excellence for our growth initiatives across major platforms, including Amazon SFP, Walmart Plus, and Retail. You will help manage warehouse operations, order processing, and reverse logistics, ensuring smooth execution for Balsam’s marketplace and retail partnerships. Your focus will be on improving efficiency, scalability, and integration across our operational workflows. 

As a central point of contact coordinating these platforms’ operations, you will collaborate cross-functionally to streamline processes and improve operational metrics, support the launch of new retail and marketplace partnerships, analyze data to identify and implement impactful process improvements, and oversee reverse logistics and returns operations, helping to minimize costs, optimize inventory recovery, and enhance the customer return experience. 

Success in this role requires a proactive mindset, strong attention to detail and drive to deliver operational excellence. You’ll help shape our operational strategy and play an integral part in Balsam Brands continued growth.

This full-time position reports to the Operations Manager and is expected to work in a hybrid model, which currently includes Monday, Tuesday and Wednesday in-office. 

What you’ll do:  

• Enable Growth Operations: Support and optimize operations for Amazon SFP, Walmart Plus, and Retail partnerships, ensuring alignment with business growth objectives and improved performance 
• Cross-Functional Collaboration: Work closely with internal teams to enhance operational capabilities and support marketplace initiatives 
• Operational Support: Assist with warehouse operations and other key operational processes, including inbound container allocation and reverse logistics management, ensuring efficiency and consistency across channels 
• Drive Process Improvements: Partner with internal and external stakeholders to implement scalable, efficient processes focused on operational excellence 
• Analyze reverse logistics processes, including customer returns, secondary retail restocking, and product liquidation, to recover value and minimize product disposal
• Oversee product refurbishment initiatives, coordinating inspection, repair, and repackaging efforts to ensure returned products meet quality standards for resale
• Facilitate Order Movement: Coordinate the movement of orders and inventory, ensuring timely delivery through effective collaboration with warehouses and carriers 
• Monitor Metrics: Track and analyze key performance indicators to identify opportunities for improving operational efficiency and customer satisfaction 
• Develop Operational Expertise: Build expertise in core e-commerce operational processes across multiple platforms 
• Data-Driven Decision Making: Use analytics and reporting to inform decisions, improve workflows, and support leadership with actionable insights 

What you bring to the table:  

• 1+ years of experience in operations, data analysis, or supply chain, preferably in e-commerce or retail 
• Bachelor’s degree in Business, Economics, Engineering, or Supply Chain preferred 
• Strong analytical and problem-solving skills with attention to detail 
• Excellent communication skills and ability to coordinate across multiple teams 
• A proactive, resourceful attitude and interest in improving processes 

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines. 

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

• Check out our flagship brand, Balsam Hill: www.balsamhill.com  
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/ 
• Glassdoor: https://bit.ly/balsambrands-glassdoor 

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 
• Up to $2,000 annual funding toward HSA accounts  
• Medical, transit, dependent care FSA  
• Infertility coverage offered on all medical plans 
• Generous parental leave program and flexible return options 
• Company-paid life and AD&D insurance 
• Company-paid short and long-term disability insurance 
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year 
• Employee Assistance Program (EAP) and other mental health and wellness perks 
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
• Paid 5-week sabbatical leave after 10 years of employment 
• Annual continuous learning benefit up to $1,000 per person, per fiscal year 
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 
• Generous team member merchandise discount 
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $54,000 to $67,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

#LI-Hybrid 

All your information will be kept confidential according to EEO guidelines.