Operational Solutions Engineer

Above the Treeline is the company behind Edelweiss+, the book industry's platform to market, sell, discover, and order new titles. We’re passionate about helping our 175,000+ users work better and read more. Our web-based analytics and workflow tools dramatically improve the discovery and buying process for professional book people (publishers, booksellers, sales representatives, professional book buyers, reviewers, and librarians).Above the Treeline is an Ann Arbor, Michigan-based company proudly serving thousands of book retail outlets, libraries, and publishing houses across the United States and Europe with millions of titles - including virtually all of the currently available US Trade frontlists (i.e. upcoming titles).Our Products: Edelweiss+ - The publishing industry’s Business-to-Business (B2B) Hub, hosting publisher catalogs, review copies, reviews, and more Edelweiss+Analytics - Analytical and workflow tools for booksellers, libraries, and publishers Edelweiss360 - Direct-to-consumer marketing for bookstores and publishers Above the Treeline is committed to advancing diversity in the technical field, promoting an inclusive and equitable culture, and providing equal employment and advancement opportunities without regard to race, religion, gender, disability, age, national origin, sexual orientation, gender identity, gender expression, height, weight, genetic information or marital status.Our ValuesFoster Community: Perceives different perspectives as a creative force and an opportunity for learning. Welcomes opportunities to build bridges, remove barriers, create access, and form positive connections with others at work and in our communities. Expresses curiosity about different viewpoints, asks questions to deepen awareness, and strives to understand others without judgment. Supports company efforts to improve our communities via the work we do and/or Treeline 2020 efforts. Build with Heart: We create value for the book industry – we do this fearlessly, relentlessly, and with passion. Embraces new ideas and trusts the emergent process, showing a willingness to make these things successful with a positive attitude. Displays resiliency, learning from mistakes, taking responsibility, and engaging in continuous improvement. Demonstrates pride of work as well as a passion for company values and mission. Cultivate Trust: Trust is the foundation of our organization. Our customers and colleagues depend on us to be respectful, honest, and at our best. Makes good use of organizational resources and uses time wisely. Is consistently accountable for time, effort, and contribution to Treeline’s success. Takes pride in their work and the service they deliver to customers. Cultivates strong, collaborative working relationships built on a foundation of mutual trust. Earn Respect: We act with integrity and endeavor to earn the respect that we grant to others without question. Pays attention to circumstances, anticipates needs, and asks colleagues what they can do to help. Assumes the best intentions in others and demonstrates kindness and empathy consistently. Supports co-workers and always has their back. Actively shares job knowledge, teaches, and works well with others. Always leads by example, consistently steps up, and goes the extra mile. Open Communication: Clear, honest, and respectful communication builds trust and meaningful relationships. Speaks the truth respectfully - with a sincere desire to improve themselves, others, and the company. Communication is timely, done in the right form (verbal or written). Communication is delivered with positive intent. Displays a willingness to listen to feedback, learn from experiences, and apply these things to their actions.