We’re looking for a tech-savvy, compliance-conscious, and hands-on Operational Lead to drive and scale our banking operations in a regulated fintech environment. You will be instrumental in building the infrastructure behind our payment operations, onboarding journeys, and core banking processes. This is a hybrid role that bridges technology, compliance, and cross-border coordination, ensuring smooth internal execution and external scalability.
● Constant optimization end-to-end banking and payments flows, including real-time payment processing, reconciliation, and settlements.
● Oversee the implementation and improvement of core banking and payment platforms - ensuring they're robust, scalable, and compliant.
● Build process and tech-enabled solutions to support onboarding, KYB, and payment monitoring.
● Own the back-office operations: transaction monitoring, payment routing logic, internal dashboards, and reconciliation systems.
● Oversee onboarding flows for clients and partners — ensuring seamless integration between frontend, back-office, and compliance systems.
● Identify and fix friction points in onboarding journeys for corporate clients and counterparties.
● Ensure compliance procedures (ex: 6-eye check) are embedded within onboarding tools and tech flows.
● Work closely with product and tech teams to define and prioritize ops-tech requirements.
● Lead the evaluation and onboarding of third-party platforms (e.g., core banking, payment gtw, AML/KYB,C tools).
● Own the configuration, testing, and optimization of operational systems (API integrations with banks or payment providers).
● Coordinate with Compliance to ensure systems and workflows are aligned with regulatory standards.
● Support changes in control, safeguarding, and audit requirements from an operational tech perspective.
● Maintain clear documentation of operational controls and technical processes.
● Act as an operational bridge between the UK and CY entities — ensuring consistency in processes, systems, and team collaboration together with UK GM.
● Assist in building and scaling internal operational support structures across jurisdictions.
● Support knowledge transfer, continuity, and training across ops and tech teams.
● Maintain an operational overview of liquidity flows across banking partners and accounts.
● Ensure visibility of available funds, settlement cycles, and partner SLAs across systems.
● Collaborate with the CFO and treasury team to align operations with funding and liquidity planning.
● Own operational preparation and coordination of internal and external audits (e.g., financial and regulatory audits).
● Maintain traceable processes and system logs to meet audit and compliance requirements.
● Implement operational KPIs and exception reporting for audit readiness and internal oversight.
● Open and manage technical and operational relationships with banking and payment partners.
● Ensure operational readiness for go-lives, migrations, and new partner integrations.
● 8+ years of experience in fintech, banking operations, or payment infrastructure roles.
● Deep understanding of payment flows, banking integrations, and fintech system architecture.
● Experience with onboarding platforms, transaction monitoring systems, and back-office automation.
● Familiarity with regulatory requirements for PIs/EMIs and their tech implementation.
● Good collaboration skills — able to work with tech, compliance, and business teams.
● Proven experience managing operational change and introducing scalable technical solutions.
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