Operational Excellence Project Manager (Customer Success)

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We seek a skilled and dynamic Project Manager to join our Customer Success Operations team. This is a key role for someone who possesses a strong business understanding and a pragmatic, can-do approach to solving complex organizational challenges. 

You will be responsible for defining and optimizing the systems and processes that ensure our global customer-facing teams are efficient, effective, and fully aligned with JFrog's strategic goals.

As an Operational Excellence Project Manager (Customer Success) at JFrog you will... 

• Lead strategic Customer Success initiatives from inception to completion, including planning, implementation, and aligning business processes driven by our defined objectives, and defining success measures
• Design, document, and implement streamlined workflows and standard operating procedures for the Customer Success org. Identify opportunities to improve operational processes and workflows, contributing directly to increased efficiency and productivity
• Drive informed decision-making by analyzing complex situations and data. Define and measure success metrics for projects and processes, providing stakeholders with clear performance updates and data-driven recommendations.
• Drive progress, provide updates to stakeholders, and facilitate decision-making while ensuring alignment with company priorities and timely, high-quality completion
• Collaborate closely with leaders, stakeholders, team members, and different teams to ensure ongoing alignment and drive and execute strategic plans, goals, and objectives
• Organize and facilitate meetings, including preparing agendas, briefing materials, and ensuring follow-up actions are completed
• Communicate effectively with all relevant stakeholders and impacted users in a friendly, timely, and clear manner 
• Identify opportunities to improve operational processes and workflows, contributing to increased efficiency and productivity

To be an Operational Excellence Project Manager (Customer Success) at JFrog you need…

• 3-5 years of experience in a similar role, ideally with a track record of success in a fast-paced, high-growth environment
• Previous experience working or collaborating closely with software development teams in a software company, and a good understanding of technology 
• Proven business understanding of Customer Success processes and how operational efficiency directly impacts customer retention, satisfaction, and company revenue targets.
• Experience in process design, implementation, and adoption, coupled with a good understanding of technology  
• Thorough understanding of project and change management methodologies and experience in implementing process improvements
• Strong project management skills, successfully managing multiple complex projects and initiatives
• Excellent communication and interpersonal skills, with the ability to lead by influence and interact effectively at all levels of the organization
• Strong analytical thinking and driving informed decision-making based on complex situations and data  
• An independent, self-starting individual with a high degree of attention to detail and a proactive can-do approach, with the ability to prioritize and multitask effectively
• Proficient English communication skills, both written and verbal
• Bachelor’s degree in Industrial Engineering & Management  or equivalent