Operation Support, Last Mile

TLDR

Ensure compliance with reporting and monitoring objectives while coordinating efforts with stakeholders and supporting administrative functions.

Return Pickup (RPU)

Ensure reporting and monitoring comply with RPU objectives.

Ensure all return pickup comply to the SOP

FSR (Fantastic Service Recovery)

Make sure all FSR cases settle within the timeline according to the target set

POD/POP deductions

Provide report deductions and coordinate justifications with relevant stakeholders.

Others

Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.

Participate in quality, safety and GDPMD related programs such as training, campaign and others.

Working closely with station staff and all other stakeholders.

Assist in all other tasks given by the superior.

Provide support to other administrative functions within the department as required.

Job Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration

Required language(s): Bahasa Malaysia, English.

Proficient in Microsoft Word/Excel.

Any prior working experience will be greatly advantageous

Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.