Ensure compliance with operational standards and monitor performance across multiple service recovery and return pickup initiatives.
Return Pickup (RPU)
Ensure reporting and monitoring comply with RPU objectives.
Ensure all return pickup comply to the SOP
FSR (Fantastic Service Recovery)
Make sure all FSR cases settle within the timeline according to the target set
POD/POP deductions
Provide report deductions and coordinate justifications with relevant stakeholders.
Others
Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
Participate in quality, safety and GDPMD related programs such as training, campaign and others.
Working closely with station staff and all other stakeholders.
Assist in all other tasks given by the superior.
Provide support to other administrative functions within the department as required.
Job Requirements
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
Required language(s): Bahasa Malaysia, English.
Proficient in Microsoft Word/Excel.
Any prior working experience will be greatly advantageous
Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
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