Operation Strategist Specialist - Insurance

AI overview

Oversee operational processes for after-sales services in the insurance sector, driving performance improvements and collaborating with multiple stakeholders for enhanced workflows.

Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
Report to VP of Insurance to deliver action items for further improvements

At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
Attention to details, critical mindset and self driven to get things done
Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
Ability to multitask and deliver initiatives in a fast-paced environment
Strong verbal and written communication skill
Able to collaborate effectively with multiple stakeholders
Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language