Onsite Technician – 1st / 2nd Level Support

AI overview

Provide technical support for users on various devices, ensuring timely resolution of hardware and software issues while maintaining a high standard of customer service.

Main Responsibilities :

Support to end-users on workstations and mobile devices
Installation, replacement, relocation, and removal of IT equipment
Troubleshooting hardware and software incidents
Support for monitors, printers, scanners, and docking stations
Receiving, inventorying, preparing, and installing IT equipment
Providing clear and timely feedback to users and ensuring proper ticket updates

Technical Skills Required :

Onsite IT support (1st / 2nd level)
Windows environment, Office 365
Azure & Entra ID
Apple environment (Mac, iPhone, iPad)
iTunes
JAMF (strong asset)
Hardware support (PCs, Macs, printers, scanners…)
Ticketing tools (ITIL)

Expected Profile :

Minimum 3 years of onsite support experience
Excellent customer service and communication skills
Ability to work independently and take initiative
Organized, professional, and hands-on approach
Fluent in English and German

All our positions are open to people with disabilities