Location: Remington, IN, USA
Pay: $32/hour (W9 Contract)
Payment Schedule: Direct deposit every two weeks
Job Responsibilities:
Provide first and second-tier technical support for laptops, desktops, printers, and other peripheral devices.
Follow operational procedures for PC and laptop maintenance.
Assist with onsite user support and conference room setup/maintenance.
Offer basic distribution center support and ensure smooth coordination of technical matters across support teams.
Manage escalations to third-tier support as needed.
Collaborate with application support teams during critical incidents.
Document incidents using a ticketing system and route tickets to appropriate teams for resolution.
Ensure effective coordination between internal support teams and application vendors.
Assist with software, hardware, and application support for local and remote users.
Create and maintain documentation for processes and incident logs for performance reporting.
Key Qualifications:
Basic understanding of laptops, desktops, and peripheral devices.
Familiarity with onsite user support processes and distribution center operations.
Ability to follow operational guidelines and coordinate across multiple teams and regions.
Strong interpersonal skills to work effectively with stakeholders with minimal supervision.
Experience with ticketing systems and multi-team coordination.
Knowledge in handling escalations and resolving technical issues.
If you're a proactive individual with technical expertise and a passion for problem-solving, we encourage you to apply!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
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