Onsite POS Installer, Sr Associate

Overview
 The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.

Responsibilities

• Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.
• Travel locally (within 200 miles) and occasionally nationally or internationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Participate in recurring training on the Shift4 product suite.
• Track and submit monthly expense reports.
• Adhere to safe driving practices and maintain reliable transportation.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.
• Operate, store, and maintain a company-assigned vehicle for travel to customer installation sites, ensuring compliance with safety standards, timely upkeep, and proper inventory management.
  
  

Qualifications

• High school diploma or equivalent; Bachelor’s degree in a technical field preferred.
• 1 year of experience installing or supporting POS products (Preferred) 
• Technician background in network/computer troubleshooting or installation.
• Experience with hand tools and lifting up to 50 pounds.
• Proficiency in Microsoft Office Suite and Google Docs.
• Good driving record and willingness to travel on short notice.
• Friendly, professional, and enthusiastic demeanor.
• Ability to follow directions, retain new information quickly, and exercise good judgment.
• Technical certifications CompTIA A+, Net+, MCP (Preferred)
• 2+ years of customer service/technical support (Preferred)
• Experience in banking/credit card processing (Preferred)
• Fielding escalations (Preferred)
• Bilingual English/Spanish (Preferred)