Onsite PC Technician (m/w/d) first and second level support

AI overview

Support clients with first and second level IT assistance for workstations and mobility devices, ensuring excellent customer service and efficient management of IT resources.

Responsabilities

Assist the client with first and second level support on workstations, mobility devices and
infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook
docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure
feedback to customers
Always demonstrate excellent customer service

Soft Skills

Independent and confident in decision-making
Proactive, solution-oriented, and forward-thinking
Languages: Dutch (native), English (fluent)

Technical Skills

Windows & Microsoft 365
ServiceNow
Network Administration (CISCO): cable management, patching, troubleshooting
Experience in proximity support
Project experience (e.g. migration projects)

Location: Close to Rotterdam
Workload: 5 days per week / 8 hours per day on client site

All our positions are open to people with disabilities