OnSite IT Coordinator

Job Title: OnSite IT Coordinator

Location: London, UK

Duration: 12-month contract (Inside IR35)

Working Mode: Fully Onsite

The below responsibilities and deliverables will guide the day-to-day tasks included in the role ;

IT quotation management and ownership and execution of the overall IT procurement process. This include Procurement of Dell laptops and peripherals.

Procurement of non-Dell peripherals from other suppliers including CDW and EOS

Procurement of VC kit and networking equipment

Procurement of Mobile phones and peripherals

Owning and improving on related procurement processes

Coordination and day-to-day ownership of all related processes, working closely with vendors

Equipment order tracking, goods receipting, management of orders and payment escalations

Own and Manage ITSM tickets ( Procurement related )

Ensure day-to-day management of user requests for devices and track build process on all machine builds

Own and coordinate user requests on software and one-off requests from users.

Working closely with HR team on the joiner mover and leaver process insofar equipment goes

IT Asset management including machine status tracking, user interfacing, loan machine management, disposal process.

Stock level management and re-order processes - working closely with the SDS

Owning and driving/introducing improvements on current asset tracking processes

Interface with facilities team on IT & facilities overlapping functions

SDS Support on all SDS deliverables and actions, daily interface with SDS

Being the onsite interface between support team and users on site  all IT services

Being the onsite interface between the European Service Desk and site for all queries / questions / requests

Coordinating vendor relationship meetings, escalations and general issues.

Support queries around non-standard software and associated licensing

General documentation for IT services

Management of IT office including work and storages areas and TechBar neatness and general safety aspects

Support general office administration and coordinate team activities

The role requires the following personality traits, skills and knowledge ;

Team player with good communication skills.

Ability to work with people on all levels

Experience in IT procurement process end to end - preferably with SAP experience

Experience in IT asset management

Good knowledge of outsourcing service management

Good skills in O365 applications, Outlook, Excel, Word, Powerpoint etc.