Online Technical Support

Job Purpose:

• The team you'll be joining is responsible for offering 1st level support for internal online related matters.
• The team provides a 24/7 support for all Gameloft games from different locations.
• Your role is to monitor systems, provide assistance, feedback and guidance to issue reporters based on established procedures.

Main Responsibilities:

• Providing 1st line technical support; answer support queries via email or chat.
• Maintaining a high degree of internal customer service for all support queries and adhere to all service management principles.
• Taking ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritizing the incident.
• Referring knowledge base for workaround / resolution and attempting resolution.
• Ability to work effectively in a dispersed team and individually.
• Escalating problems to the next level of support or specialized teams when necessary.

• Excellent knowledge of English, both writing and speaking.
• Ability to relate and communicate.
• Ability to learn, plan and be organized.
• Expertise in using MS Office Suite and web tools.
• Technical background or strong interest in IT careers.
• IT experience is an asset (programming, databases).

Recruitment Process:

• (1) 30-minute Call. Only qualified candidates will be contacted by our recruiters.
• (2) Interview.
• (3) Offer.

Work Location and Hour:

• Work location: 26 Ung Van Khiem, Binh Thanh, HCMC.
• Work hours: 7:00 AM - 4:00 PM (one-hour lunch break from 12:00 PM to 1:00 PM) 

Why Join Gameloft?

• You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
• You want to contribute to a vibrant and dynamic atmosphere.
• You want to join a global company and meet great people around the world.
• You will work on an employment contract with competitive remuneration and benefits package.
• You are looking for a fun place to work in the heart of the city.

What We Offer

• A hybrid working model.
• A dynamic workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born.
• A range of well-being events and policies to support employees physically, mentally, and emotionally.
• An open-space office, a cafeteria, a terrace and a Gaming Area.
• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).
• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.
• An attractive monthly salary alongside Tet and other performance bonuses.
• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...
• 100% coverage of mandatory insurance and extra healthcare insurance.
• A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.
• Other benefits from one of the best employers in Vietnam.

What's more?

• Want to know more? Visit our websites:
  • Saigon Studio website
  • LinkedIn page
  • Facebook page
• Due to the high number of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.