Online Chat Support
TLDR
Assist patients and clients through a digital support platform while managing multiple chat inquiries and providing accurate information on medical services.
Online Chat Support ADF Medical Services Inc.
We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.
Role: Online Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
Requirements
Respond to patient and client inquiries in real time via our online chat platform
Provide accurate information on medical services, appointments, billing, and general support
Handle multiple chat conversations simultaneously with professionalism and accuracy
Log and document all chat interactions in our support and CRM systems
Escalate unresolved or complex issues to the appropriate team or department
Deliver a warm, helpful, and professional experience in every interaction
Adhere strictly to HIPAA guidelines and patient confidentiality policies
Benefits
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options including evenings and weekends
Career growth and advancement opportunities within ADF Medical Services
Benefits
Flexible Work Hours
Flexible shift options including evenings and weekends
Health Insurance
Health, dental & vision benefits (full-time employees)
Paid Time Off
Paid time off & paid holidays
ADF Medical Services Inc. enhances the marketing strategies of medical practices by utilizing two decades of expertise in practice development and data-driven decision making. We focus on optimizing service offerings and boosting revenue for healthcare providers through innovative solutions and analytics.
- Founded
- Founded 1993
- Employees
- 1-10 employees
- Industry
- Professional Services