Online Business Community Manager

At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability.

In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year.

How? We’ve focused on growth and relationships for our clients and team members.

By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching, and consulting.

Visit our Website:

https://www.thegrowthpartner.io/

Our Co-Founder, Jordan Lee, talking about the business:

https://www.loom.com/share/901416c6dac648acbe8a8b7fad8198d4

What It's Like Working At The Growth Partner

We’re growth-oriented, entrepreneurial, and ambitious and will support you to exceed your goals.

You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.

We see the relationship with our team members and clients like our partners.

By working together you will experience your standards, expectations and confidence take a quantum leap forward. So don’t see this as a job, because we don’t see you as just an employee, see this as an opportunity to create a new and better life.

See video of Matthew Jones, our Managing Director, discussing his career progression journey and personal growth with since joining the Growth Partner 15 months ago with Jordan:

https://f.io/Tn1Z6w4m

To continue the successful growth, we are looking for an Online Account / Community Manager. We're looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Success team.

In this role, you will be responsible for maintaining and nurturing our Client relationships and internal marketing of the products and success of other customers to strengthen the community.

You will represent us with our Clients and you will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, and escalation management. 

Duties & Responsibilities:

• Build strong, trust-based relationships with all our high-value clients, acting as their primary point of contact.
• Understand each client's unique business needs, challenges, and growth objectives to provide tailored support.
• Serve as a strategic advisor to clients, offering insights and recommendations based on the Growth Partner Model to drive their business growth.
• Collaborate with clients to identify key opportunities and resolve challenges, ensuring their success aligns with our revenue-sharing model.
• Create and nurture a positive, high-performance online community where agency owners can share experiences, strategies, and best practices.
• Organize and facilitate regular community events, webinars, and discussion forums to encourage active participation and knowledge sharing.
• Promote our products, initiatives, and best practices within the community to drive desired behaviors and maximize the value clients receive from our services.
• Develop and implement content strategies that highlight success stories, case studies, and testimonials to inspire and motivate community members.
• Conduct daily and weekly reviews of our operational performance, analyzing key metrics and client feedback to ensure we meet our growth and service delivery targets.
• Present performance reports to executive leadership, highlighting successes, areas for improvement, and actionable insights.
• Utilize our proprietary AI system to gather and interpret data on client businesses, identifying trends and opportunities for improvement.
• Leverage insights from data analysis to refine community strategies and enhance client outcomes.
• Manage daily communications with clients, addressing inquiries, concerns, and feedback promptly and effectively.
• Ensure all client interactions are handled with the highest level of professionalism and accuracy, maintaining our reputation for excellence.
• Handle complex client issues and escalations, coordinating with internal teams to resolve problems swiftly and satisfactorily.
• Implement solutions that prevent recurring issues and enhance overall client satisfaction.
• Organize and oversee training sessions related to our tools and processes, ensuring clients and team members are well-versed in utilizing our proprietary AI system and Growth Partner Model.
• Develop onboarding materials and processes for new clients, facilitating a smooth transition to our community and services.
• Lead the onboarding process for new clients, ensuring they are fully prepared to engage with our community and leverage our services effectively.

Requirements

YOU ARE...

• An analytical and critical thinker with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE...

• 5+ years in an online Client success management role
• 5+ years experience in E-Learning, Tech, or other Business Service Industries
• Tech savvy - Google Workspace, Slack, ClickUp, Notion, Marketing and Sales specific tools like Apollo.io, Instantly.ai, Hubspot, GoHighLevel etc.

Benefits

The Pay:

• OTE of $120k to $180k per annum
• Specifics discussed in the interview

Additional benefits:

• 1-1 Personal Development Coaching from C-Suite Level
• Access to $20,000 of training
• Paid trips to Dubai for leadership development
• Invitation to share scheme based on performance and relative to the value you bring the organisation after 12 months