Onboarding Technician

The Onboarding Technician is responsible for assisting new customers with the initial setup of their phone system account and completing scheduled network checks, implementations, training appointments, and provisioning accounts promptly and efficiently in line with the Amazing Service values which are crucial to Nextiva’s success. 

Job responsibilities:

• Assisting new customers with initial setup of their phone system accounts
• Providing basic training on Nextiva features, call flow, and devices to customers via the telephone
• Evaluating network to confirm compatibility and quality of service
• Configuring accounts promptly with accurate attention to detail
• Testing of call flow, devices and features to ensure configuration is accurate 
• Embodying personal ownership and a sense of timeliness on every call or project
• Meeting and exceeding a set of daily performance metrics to ensure success

Qualifications:

• Proficient English (both written and oral)
• Experience in customer-facing role
• Strong Problem-solving skills 
• Strong communication skills and attention to detail
• Strong Active listening skills
• Excellent time management skills
• Ability to regularly work a night-shift schedule aligned to U.S. business hours (Mon-Fri between 4:00pm - 3:00am Kyiv time) 

Will be as a plus:

• Knowledge of Microsoft products (Word, Excel etc.)
• Past experience with any type of CRM
• BroadWorks experience
• Networking skills (basic)

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.

• Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
• Insurance 💼– Life, disability, traumatic injuries and critical diseases
• Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Wellness 🤸‍ – Employee Assistance Program and wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

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