At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
As the Onboarding Team Lead, you will be fully responsible for leading and scaling our onboarding function within an Employer of Record environment. This role is 100% focused on onboarding, not the full employee lifecycle.
You’ll lead the onboarding team, own onboarding KPIs, and ensure a smooth, compliant, and high-quality onboarding experience for both clients and employees. Beyond day-to-day leadership, you’ll drive structure, accountability, and continuous improvement across onboarding processes.
You will also act as the regional point of contact for onboarding escalations within the Americas region, and support escalations related to support or offboarding when needed. The goal of this role is simple: make onboarding efficient, predictable, and scalable while maintaining an excellent client and employee experience.
Key Responsibilities:
Lead and manage the Onboarding team, providing coaching, feedback, and day-to-day guidance
Own and track onboarding KPIs, ensuring performance, quality, and timelines are consistently met
Design, implement, and optimize standardized EOR onboarding processes
Act as the regional escalation POC (Americas) for onboarding, and support escalations for support/offboarding when needed
Monitor onboarding cases, review documentation, and ensure compliance and accuracy
Partner closely with Sales, Customer Success, Payroll, Legal, and Operations to ensure smooth handovers and execution
Use data, reporting, and feedback to drive continuous improvement and scalability
Identify training needs and support the professional development of the onboarding team
3+ years of hands-on onboarding experience within an EOR or global employment environment
Proven people leadership experience, leading onboarding or operations teams in fast-moving environments
Deep understanding of EOR onboarding workflows, compliance requirements, and regional employment nuances
Strong experience owning onboarding KPIs (SLAs, time-to-onboard, quality, escalations, client satisfaction) and driving measurable improvements
Demonstrated ability to run onboarding operations end-to-end, balancing scale, accuracy, and client experience
Confident decision-maker with the ability to manage escalations calmly and effectively
Excellent communication and stakeholder management skills, comfortable engaging with clients, internal teams, and leadership
Highly organized, detail-oriented, and able to prioritize in a high-growth, high-volume environment
Strong analytical mindset with the ability to turn data into clear actions and outcomes
High standards for ownership, accountability, and operational excellence
Desirable
Experience acting as a regional escalation POC for onboarding, support, or offboarding
Exposure to multi-country onboarding and cross-regional coordination
Familiarity with HubSpot, Confluence, or similar CRM and knowledge-management tools
Experience partnering closely with Sales, Customer Success, Payroll, Legal, and Finance to ensure seamless client handoffs
Background in process optimization, documentation, and scaling onboarding teams
Passion for building clear, consistent, and human onboarding experiences at scale
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: [email protected]
Welcome to Horizons’ Job Board At Horizons, we’re on a mission to simplify global hiring and empower businesses to thrive without borders. Founded in 2018, our journey began with the vision of making global employment as easy as opening a door. Today, our team spans 150+ dedicated professionals across 30 countries, managing entities in over 100 countries worldwide. Explore our current job openings below. Even if you don’t see a role that matches your skills, we encourage you to reach out. We always welcome talented individuals. Your unique expertise could be exactly what we’re looking for. Contact us at [email protected] to share your interest. Join us and help shape the future of global hiring!
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