Onboarding Implementation Specialist I

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):  

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.

TCP is hiring an Onboarding Implementation Specialist to customize and implement software systems for our clients. In this role, you will demonstrate how purchased software systems work to clients, and answer questions relating to implementation. You will be responsible for gathering requirements and understanding the customer's business as it pertains to time and attendance to implement a solution that meets their needs and leads them to success. 

As an Implementation Specialist, you will:

• Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
• Manage time and resources to facilitate multiple implementation projects simultaneously.
• Ensures customer success and satisfaction in a friendly and courteous manner.
• Maintains customer records by updating account information and task status using project management tools and methodologies.
• Continually investigates product and gains industry knowledge to improve performance and skill set.
• Work independently to accomplish tasks to meet performance requirements.
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
• Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.

Requirements

• Exceptional communication and customer service skills.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Detail-oriented.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Competitive salary based on experience
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life setup you need to be successful
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
• The opportunity to work with amazing talent in a fast-growing company that really values its team
• Company sponsored training, workshops, education, and team building.
• The chance to make a genuine impact on the company’s growth.
• Plenty of challenging work and the opportunity to stretch yourself.
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees