ANNA Money is looking for a detail-oriented and proactive Onboarding Analyst to join our team. In this role, you will be instrumental in ensuring a smooth and seamless onboarding experience for our new customers. You will be responsible for guiding customers through the setup process, addressing any concerns, and ensuring they are fully equipped to utilise our products effectively.

Our Onboarding Team is available daily from 7 AM to 10 PM, delivering personalised assistance to our new clients, including small businesses and freelancers who may need additional patience and guidance as they embark on their new business journey.

We are seeking a talented, innovative, and self-motivated individual who is committed to delivering exceptional customer support to become part of our growing team.

Responsibilities

• Manage the end-to-end onboarding process for new customers, ensuring timely and efficient setup of accounts.
• Conduct onboarding sessions, providing training and support on using ANNA Money’s features and functionalities.
• Collaborate with cross-functional teams, including Compliance and Customer Experience, to troubleshoot and resolve onboarding issues.
• Gather and analyse customer feedback during the onboarding phase to identify areas for improvement.
• Develop and maintain onboarding documentation, guides, and resources to streamline the process.
• Monitor onboarding metrics to assess performance and contribute to continuous improvement initiatives.
• Assist in the launch of new onboarding features, providing insights based on customer experiences.

Requirements

• Knowledge of the regulatory requirements of KYC and KYB
• KYC and KYB experience within a financial institution
• Experience in decision making upon completion of investigation
• Experience in reviewing identification documents
• Strong written and verbal communication skills with the ability to explain complex concepts in a clear and engaging manner
• Excellent organisational skills and attention to detail, with the ability to manage multiple onboarding projects simultaneously
• Ability to work collaboratively within a team and contribute positively to a fast-paced environment.
• Comfortable and confident speaking with clients over the phone
• Understanding of CIFAS and SIRA.
• Ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding

Benefits

• An employee driven salary review
• ICA Qualification sponsorship by ANNA (available after 6 months service)
• Annual learning and development budget of £1,000
• Monthly allocated points and offers available via Perkbox
• 'Take A Break' budget of £1,000 offered yearly
• Private healthcare and a growth share program
• Employee wellbeing, fitness and mental health support programmes
• 'Cycle To Work' scheme
• Opportunity to join frequent virtual and in person social events, organised by our Social Team
• Work half days on Bank Holidays while receiving full-day pay.
• 28 days annual leave, with additional days awarded after two years of service
• A day off for your Birthday!
  

Hybrid Working

We support working from home, but encourage office collaboration. Employees are required to work from the office at least once a week and attend all in-person meetings or training sessions.

Salary

• £26,840 per annum

Hiring Process

• Applications demonstrating the necessary experience will progress to the Video Interview stage, where you will answer a series of questions through video recordings
• Candidates who succeed in the video interview will be invited for either an in-person or virtual interview with our Onboarding Lead.

Please note that due to a high level of demand in candidates for this role, we're unable to respond to individual emails or questions about the position. We hope that we've been thorough and transparent regarding the requirements and expectations of this role