Onboarding agent with German (fintech)

At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations.

In this role, you will provide support to our clients exclusively through non-voice communication (no phone) during daytime flexible hours. 

What you'll do

• Communicate with newly registered merchants predominantly via email
  
  
• Review and verify merchants’ registration documents
  
  
• Resolve varying levels of queries in a timely and efficient manner
  
  
• Follow best practices and company policies and procedures
  
  
• Identify changes which can be made that will improve efficiency and customer experience
  
  
• Be equally comfortable working on your own and as part of a team
  
  

Your profile

• You have excellent command of English 

• You have very good command of German
  
  
• You are a strong team player and able to interact with colleagues at all levels
  
  
• You have strong time management and organizational skills
  
  
• You are enthusiastic, dedicated and willing to learn
  
  
• You have previous experience in handling support email queries (an advantage)
  
  
• You are comfortable working with data and attention to details
  
  

Benefits

• You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 80+ countries, spread across 4 continents
  
  
• You'll have the space to drive your career and take ownership of projects
  
  
• You’ll be able to expand your skillset with an individual learning budget & 10 days of paid educational vacation
  
  
• You’d enjoy paid Sabbatical leave and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp
  
  
• You’d have monthly digital food vouchers and a monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform); regular snacks, drinks and weekly breakfast at our beautiful office
  
  
• You'd enjoy other great benefits such as additional health and life insurance; funded therapy & coaching sessions with licensed psychotherapists; co-sponsored Multisport card; Childbirth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts and more
  
  

This job is on-site. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.