Manage post-sale account activations, lead client onboarding and coordination, while driving customer satisfaction and ensuring timely delivery of services.
Job Overview
The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle.
The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time.
Account Staffing & Activation
Own post-sale accounts from deal close through successful activation
Ensure accounts are staffed according to client requirements and agreed timelines
Actively follow up with customers to secure approvals, feedback, and decisions needed for activation
Drive urgency and accountability to prevent activation delays
Client & Recruiter Coordination
Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines
Facilitate interviews between clients and candidates, including scheduling, preparation, and follow-ups
Communicate client feedback and hiring decisions clearly to recruitment teams
Resolve staffing blockers by aligning client expectations and internal capabilities
Client Onboarding
Lead client onboarding activities including introductions, process walkthroughs, and expectation setting
Ensure clients understand workflows, communication channels, and service responsibilities
Build trust and strong working relationships with clients during the activation phase
Serve as the primary point of contact until endorsement to Account Management
Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions
Identify risks, misalignment, or dissatisfaction early and escalate when needed
Ensure all client commitments, timelines, and agreements are properly documented
Qualifications
Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)
3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles
Strong experience coordinating hiring processes, interviews, and client onboarding
Proven ability to manage multiple accounts and stakeholders simultaneously
Experience in subscription-based or service-driven businesses is a strong advantage
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