What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

Fetch is seeking a Director, Strategy & Operations supporting the Omnichannel Partnerships business, inclusive of the Retail and Restaurants verticals and the Agency teams. In this high-impact, senior individual contributor role, you’ll act as a strategic thought partner to the Omnichannel GM and their leadership team overseeing Retail/Restaurants and Agency. You’ll shape and execute initiatives that fuel growth, sharpen execution, and bring clarity to complexity.

As part of the Strategy & Operations team, you’ll uncover, develop, and drive performance improvements across the sales organization. In this role, you'll help GMs focus on what matters most by “cutting through the noise” and making sure all strategy and operations decisions are data-driven and properly sequenced and prioritized.

You will be hands-on with data collection, generating insights through analysis, and crafting high-impact recommendations for the GMs and the Fetch executive team. This role is a true blend of strategy and operations, requiring the ability to leverage data-backed insights to align on high-level strategy and then operationalize that strategy through the sales team to ensure execution and performance.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Trusted Strategic Advisor: Serve as a trusted advisor to GMs, helping shape and challenge strategic priorities. Drive business reviews, build strategic frameworks, and ensure alignment across vertical stakeholders.
Data-Driven Insights & Analysis: Conduct deep-dive analysis to generate insights that influence GTM strategy, sales motion design, and operational focus. Translate data into clear, actionable takeaways.
Operational Leadership: Drive planning cycles, operational cadence, and sales performance initiatives. Establish clarity on priorities and ensure delivery against key KPIs.
Cross-Functional Collaboration: Partner closely with Marketing, Finance, GTM, Product and others to ensure vertical strategies are supported by the broader org.
Executive-Level Reporting: Deliver clear, data-backed insights and recommendations to GMs and the Fetch executive team, supporting high-level decision-making.
Seeing Around Corners: Anticipate business issues; recommend product, process or service improvements.

Minimum Requirements:

8+ years of experience in sales strategy & operations, product management, or consulting. Experience with the Retail/RMN landscape is a plus.
Strategic Problem-Solving: Ability to break down complex challenges, identify root causes, and develop actionable, high-impact solutions.
Data-Driven Decision Making: Ability to leverage data insights to drive strategy and operations, identifying trends and areas for improvement.
Tool Proficiency: Proficiency in data analysis tools (e.g., SQL, Excel) to extract and interpret data for informed decision-making.
Financial Acumen: Experience with budgeting, forecasting, and financial analysis to evaluate business performance and guide strategic decisions.
Project Management: Familiarity with tech industry product development processes and lifecycle for consumer and enterprise businesses. Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
Process Optimization: Experience in streamlining processes using technology to improve efficiency and scalability.
Execution Excellence: A “get things done” attitude with a proven track record of successfully driving initiatives from planning to execution.
Adaptability: Ability to thrive in fast-paced, high-growth environments, with the flexibility to pivot as business priorities evolve.

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $177,692-$209,049. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401k Match: Dollar-for-dollar match up to 4%.
Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].

Learn more: Fetch Recruitment Scam Warning.

Omnichannel Partnerships Strategy & Operations Director

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