Omni Operations Analyst

At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.  

As Torrid’s Omni Analyst, you will deliver analytics, reporting, and pro-forma models to support Store Operations and Retail Strategy. You will evaluate store-level processes, provide data-driven recommendations, support operational improvements, and analyze post-implementation results to measure impact and drive improved business performance.

What You'll Do:

• Partner with cross-functional stakeholders to define data needs, requirements, and priorities supporting both ongoing and ad hoc analysis.
• Analyze, QA, and mine data to identify trends, risks, and opportunities to improve omni-channel performance, store operations, productivity, and customer experience.
• Evaluate store-level operational performance to identify inefficiencies and develop data-driven business recommendations.
• Design and deliver clear, impactful reporting, dashboards, and visualizations to support decision-making across the organization.
• Create presentations that effectively communicate insights, recommendations, and business impact to Omni Operational Management and business partners.
• Support implementation of approved operational and omni-platform enhancements in partnership with Store Operations and cross-functional teams.
• Monitor store-level data on an hourly and daily basis to identify issues, risks, or exceptions and investigate as they arise.
• Manage omni operational processes including order flow, fulfillment oversight, at-risk order monitoring, and escalation support for stores.
• Serve as the primary point of contact for store escalations related to omni operations, fulfillment, and system issues.
• Maintain store configuration data including store hours updates, capacity changes, omni attributes, store group assignments, and new store setup.
• Coordinate emergency store closures, network outages, and operational disruptions as needed.
• Participate in data-driven projects and support ad hoc requests under the guidance of senior team members.

What You'll Need:

• 2+ years of experience in a role requiring regular data analysis.
• 1+ year of experience in retail, preferred.
• Must be proficient in using the Microsoft Office Suite required including intermediate/expert level Excel skills.
• Solid computer skills and able to navigate the internet well.