Omni Fulfillment/Logistics Associate (Contract) Must Be Able to Work EST

We are seeking a highly organized, detail-oriented Operations Associate to support end-to-end logistics and fulfillment across all sales channels. This role will work directly with our 3PL fulfillment partners, ensuring inbound shipments, outbound order execution, inventory accuracy, and retailer compliance are managed at a high level. The ideal candidate has hands-on experience managing 3PL warehouse operations, is comfortable digging into order and fulfillment data, and thrives in identifying operational gaps and implementing process improvements.

Key Responsibilities

Inbound to Stock (3PL Receiving & Freight Execution)

·         Manage inbound shipment bookings between suppliers, freight forwarders, customs brokers, and 3PL warehouses

·         Coordinate inbound shipments and ensure inventory is received within SLA timelines

·         Create/manage ASNs with 3PL partners

·         Resolve receipt discrepancies, damages, shortages, and quality issues through root-cause analysis

·         Issue/manage RFQs with freight brokers to support cost-effective deliveries

Omni-Channel Fulfillment & Outbound Execution

·         Oversee fulfillment across DTC, wholesale, retail, and marketplace channels

·         Act as the primary point of contact for 3PL outbound execution (pick/pack/label/ship)

·         Monitor 3PL KPIs and address fulfillment breakdowns before SLA misses occur

·         Troubleshoot order flow issues across ERP/OMS/Shopify/EDI systems

·         Ensure compliance with retailer routing guides to prevent chargebacks or shipment rejections

Order & Fulfillment Data Analysis

·         Analyze order volume trends, fulfillment accuracy, shipping delays, and exception rates

·         Identify recurring operational gaps and recommend process improvements

·         Build KPI reporting dashboards (on-time ship rate, CPO, inventory adjustments, returns flow)

Inventory Management & Returns Execution

·         Resolve cycle count and physical inventory discrepancies with 3PL teams

·         Maintain SKU accuracy and warehouse master data

·         Monitor returns processing and ensure ERP updates are executed promptly

Cost & Performance Management

·         Track inbound/outbound freight and 3PL expenses against budget

·         Identify opportunities to reduce logistics costs while maintaining service levels

·         Support monthly KPI reporting, invoice approvals, and COGS reconciliation

Requirements

·         2–4 years of experience in logistics, fulfillment, or supply chain operations

·         Direct experience managing 3PL fulfillment operations (required)

·         Strong knowledge of omni-channel order execution (DTC + wholesale + retail)

·         Experience with retailer compliance, routing guides, EDI, and chargeback prevention

·         Proficiency in ERP/OMS tools (Cin7, NetSuite, Shopify, SPS Commerce, etc.)

·         Strong Excel skills with ability to analyze order and fulfillment data

·         Highly organized, proactive, and comfortable working cross-functionally