Office Manager, Workplace Experience

About OpenTable 

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, and support you need to succeed.

The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections.  This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind.  

There are two stages to this role: 

Office Support & Permanent Office Set-Up (Initial Phase)

• Support the team in the temporary office space as our permanent space construction is completed; assist with access, general office support, snacks & refreshments, & catering

• Source & coordinate with vendors, contractors, and service providers (e.g. cleaning, furniture suppliers) for set-up and on-going services

• Oversee office layout planning, furnishing, and installation of essential infrastructure

• Procure office equipment and supplies within budget

• Coordinate with IT and P&C for new hire/day one equipment setup

• Set up office operations (e.g., mail handling, F&B program) creating a clean, organized, and functional environment for all OpenTable employees and visitors

• Establish health & safety protocols and ensure compliance with local regulations.

• Recruit or liaise with any temporary support needed during set-up

• Create a positive, engaging, and inclusive workplace experience where our people can do their best work

On-going Office Management 

• Collaborate and participate across the global Workplace network

• Manage vendors related to the office, including existing contracts and developing new relationships

• Manage onsite food and beverage catering including snacks and lunches

• Oversight and ordering of office supplies, shipping and mail distribution

• Provide light assistance to our co-locations

• Management of Canada Virtual Community

• Plan, coordinate, execute all aspects of various company community outings & in-office events including decorations, setup, and breakdown.  Partner with IT for AV needs.

• Maintain office calendar and Wiki page

• Collaborate with Office Lead to build and present monthly house meetings 

• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)

• Identify opportunities to enhance office environment, operational standards, and processes

• Partner with the Regional People Partner on any incidents and return to work processes

• Assist local office leadership with ad hoc administrative tasks

• Respond to emergencies and urgent issues promptly and appropriately

• Act as Floor Warden for local Life Safety drills and events

• Partner with Real Estate on facilities and office footprint operations, including (but not limited to):

  • Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)

  • Office moves and refurbishments

  • Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)

• Perform other responsibilities as directed by the Workplace Manager.

This role is required to be in the Toronto Metro area and on-site, as needed until the office is opened. The role will be on-site M-F, and may require early and after hours as needed.

Requirements:

• 2-3+ years of experience in workplace experience or workplace operations in a corporate environment

• Ability to lift 40lbs

• Able to maintain professionalism and discretion

• Strong organizational skills with great attention to detail

• Strong communication skills (verbal, written, and listening)

• Strong interpersonal skills;  professional, friendly demeanor; desire to assist others and face challenges head on

• Strong time management, set priorities and meet timelines

• Hospitality mindset

• Collaborative teammate

• Proactive, quick on your feet and forward thinker, anticipating the needs of others

• Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities

• Flexible, positive, upbeat, and has a can do and roll up the sleeves attitude

• Proficiency with Mac or Windows operating system, Slack, and Google Suite apps.

Bonus:

• Experience in office moves and build outs

• Experience in rolling out workplace programs

• Experience in facility management

Benefits And Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off

• Private health and dental insurance

• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $56,000 - $80,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.