Office Manager and Receptionist

At Hometrack, we are redefining the mortgage journey for lenders, brokers, and consumers by providing market-leading digital valuation, property risk decisioning, and property data services. Our people and culture are central to how we deliver this mission, and our office plays a key role in bringing our teams together.

Hometrack is seeking a warm, organised, and reliable Office Manager & Receptionist to be the face of our company and the engine of our daily operations. Reporting to the Director of People, this role sits at the heart of our business, combining high-quality front-of-house experience with proactive office management.

You will be the first point of contact for guests and a trusted support for our internal teams, ensuring our physical workspace reflects Hometrack’s professional standards, inclusive culture, and high-performing environment.

Key Responsibilities

• Office Operations: Maintain the day-to-day functionality of the office, including mail sorting/distribution, inventory management, and ordering kitchen and office supplies.
• Reception & Hospitality: Greet clients, candidates, and vendors with a professional and friendly demeanor. Manage the front desk, answer and direct incoming calls, and oversee the visitor sign-in process. Manage catering requests for external meetings
• Facility Management: Act as the primary point of contact for building management, security, and cleaning services to ensure the office is safe and pristine.
• Ad-hoc HR Administration: Support the HR team with administrative tasks such as maintaining employee digital files, tracking certification renewals, and assisting with the preparation of offer letters or internal announcements.
• Onboarding Support: Prepare workstations for new hires and lead office tours to help new team members feel at home from day one.
• Space Coordination: Manage the booking and preparation of conference and meeting rooms, and partner with the IT team to ensure all AV equipment is functional for meetings and presentations.
• Culture & Events: Lead the planning of internal celebrations, team lunches, and seasonal events to maintain high employee morale.

Required Skills & Qualifications

• Experience: Previous experience of office management, front-desk reception, or a high-touch hospitality role.
• Discretion: High level of integrity and the ability to handle sensitive employee information with absolute confidentiality.
• Communication: Elite interpersonal skills; you must be comfortable interacting with everyone from couriers to high-level executives.
• Reliability: Strong punctuality and a commitment to maintaining front-desk coverage during core business hours.
• Organization: The ability to manage a busy reception area while simultaneously handling administrative projects and vendor deliveries.
• Tech Literacy: Proficiency in Google Workspace or Microsoft Office, and comfort learning new software for visitor logs or package tracking.

Our mission is to make Houseful more welcoming, fair, and representative every day.
All qualified applicants will be considered for employment regardless of ethnicity, colour, nationality, religion, sexual orientation, gender, gender identity, age, disability, neurodiversity, family or parental status, or time unemployed. We’re re-imagining the property industry to make it work for everyone, and we actively welcome applications from demographics that are underrepresented in the sector.